AI-powered ITSM, ITAM, and ESM solution

Deliver powerful, cost-effective service and asset management for the mid-market

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Overview

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IT service management (ITSM) is an untapped gamechanger for midsized organizations. With OpenText, you get a full ITSM solution at a midsized cost. Automate with no-code apps, out-of-the-box workflows, GenAI virtual agents, comprehensive discovery, and SaaS-simple deployment.

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  • Full-service ITSM tool with low TCO

    Take your ITSM to the next level with out-of-the-box ITIL best practices for incident, change, release, knowledge, service request, and service level management, plus more.

  • Self-service employee support

    Reduce the burden on service agents and empower employees to independently resolve common requests using private GenAI virtual agents that communicate in human-like, conversational language.

  • Deep discovery and CMDB for your hardware and software

    You can’t manage what you can’t see. Reduce service disruptions and improve change impact by discovering your IT assets and configurations on cloud and off.

A modern ITSM solution: happy users, efficient IT, better outcomes

Our ITSM solution improves your agility so you can create superior user experiences without runaway risks and costs getting in the way
Impress your users with consistent IT service management experiences across your organization. Give your team the tools they need to quickly resolve requests, smartly manage change, and efficiently govern assets.

Key ITSM capabilities

Incident and problem management

Resolve incidents faster and identify incident patterns with built-in AI and analytics.

Change and release management

Plan risk-free changes with native CMDB and a powerful change analytics dashboard.

Service request and catalog management

Empower users to resolve requests from a personalized self-service portal or mobile app.

Leaders trust OpenText

See how customers are succeeding with ITSM.

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Major European airport reduces resolution times and improves user efficiency with OpenText Service Management Automation X

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Supporting business growth by moving to a new ITSM solution that boosts agent productivity

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ICT service provider rolls out SMAX—gaining modern, forward-looking service management and positive user experiences with streamlined processes

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OpenText SMAX SaaS, supported by cross-ITOM solution integration, streamlines service and asset management in a simplified IT landscape

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SMAX with Universal Discovery and UCMDB support SLA compliance and elevate the user experience with a self-service portal and single point of contact

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Related products

OpenText Service Management Automation X

AI-powered service desk, ITSM, ITAM, and ESM software

OpenText Universal Discovery

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OpenText Operations Orchestration

Enterprise-scale orchestrator

ITSM resources

They modernized their service management. You can too.

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OpenText Service Management Automation X

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Getting Started with SMAX SaaS

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Elevate your ITSM with a generative AI chatbot powered by a private LLM

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SMAX for ITSM

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Explore modern ITSM

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