Get information pertaining to doing business with OpenText™. Please check this page for updates.
OpenText, the leader in Enterprise Information Management (EIM), enables businesses to grow faster, lower operational costs and reduce information governance and security risks by improving business insight, impact and process speed. Learn more about OpenText.
OpenText’s No PO No Pay Policy requires that in order to engage in business with OpenText, all suppliers must first obtain a Purchase Order (PO). The Purchase Order number must be referenced on all related paperwork, such as invoices, packing slips or proof of delivery documents.
OpenText uses standard terms and conditions for purchase orders. To find applicable terms and conditions, in the Purchase Order Terms and Conditions list, select the country of the OpenText entity with which you are doing business.
OpenText's standard payment terms are Net 75 and contingent on the timely receipt of invoice and completion, delivery and the acceptance of goods and services, unless contracted otherwise.
Please follow the OpenText invoicing instructions to ensure a smooth payment process. Invoices not meeting the listed requirement may be returned. To avoid delay in payment, please ensure invoices submitted to OpenText have all applicable details required for processing.
Suppliers with access to OpenText data, networks and/or systems for the purposes of providing their services are required to execute and be governed by a separate Supplier Personal Data Processing Addendum ("DPA"). If your company already has an agreement with OpenText that incorporates this DPA, no further action is required to execute this DPA.
This DPA consists of two parts: the main body of the DPA, and the Appendices A, B, C, D and E.
This DPA incorporates by reference the:
To execute this DPA, the Supplier must:
OpenText data or assets are valuable to the company and require appropriate protection. Unauthorized disclosure, misuse and loss could cause severe harm to OpenText and OpenText customers.
In order to manage these risks, OpenText requires suppliers to comply with the IT Security Terms and Conditions.
Suppliers are expected to behave responsibly and ethically and must comply with applicable laws and regulations. OpenText Supplier Code of Conduct details the standards that we expect our suppliers to meet.
Suppliers are expected to provide goods and services in a manner that is both ethically responsible and sustainable. The OpenText Sustainable and Ethical Procurement Policy addresses the expectations for staff and suppliers as they relate to environmental responsibility, cultural practices and ethical and sustainable procurement. This ensures the highest level of integrity, ethical standards and fair and honest dealings at all times.
If you have any enquiries, please contact aphelp@opentext.com.
If you have questions or a suspected violation of the OpenText Supplier Code of Conduct (“SCoC”), you can report such concerns to the OpenText Supplier Hotline at supplierhotline@opentext.com. Our team will ensure the appropriate review and action is taken. OpenText will not tolerate retaliation against anyone who asks questions or reports violations in good faith. All reports will be handled as confidentially as possible. The supplier will cooperate fully with OpenText in any investigations or reviews relating to compliance with the SCoC.