OpenText Knowledge Discovery (IDOL)
Gain insights with knowledge discovery for any repository or format
Looking to transform your business through AI knowledge discovery?
Turn information into actionable insights, powering productivity at scale. Break down silos and improve decision-making, compliance, and efficiency with cognitive search, visualizations, intelligent analytics, and innovative AI.
OpenText™ Knowledge Discovery (IDOL) delivers AI-powered knowledge management and surfaces insights from unstructured information. It can:
- Search, categorize, visualize, and review documents and media from across the network.
- Classify content, detect sensitive data, recognize speech, and identify people or objects.
- Accelerate GenAI strategies by enriching metadata to label and protect valuable information assets, such as documents, video, and audio.
Why OpenText Knowledge Discovery?
A leader in AI content management, OpenText Knowledge Discovery provides a comprehensive solution for AI-powered metadata enrichment, content classification, categorization, review, and tagging for any repository or file format, including rich media.
- 160+
repository and application connectors
Reach your content wherever it’s located. - 2,300+
content types
Extract insight from your content, whatever it is. - In-depth
content insights
Activate intelligent processes by labeling and enriching content metadata to get even more value from your existing content management system.
Our journalists have over 20 million media assets at their fingertips. Simple and complex searches return results in seconds, and the system makes it easy to just download and edit any relevant content. It has completely revolutionized the way television is produced within RTVE.
Read the customer story
Whereas years ago, clients might have been happy to wait a couple of days for their news results, today a much more instant response is expected. This is where OpenText Knowledge Discovery (IDOL) came to the rescue for us.
Read the customer story
Use cases
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Deliver relevant and timely news items by cutting through the noise of media sources. Reduce client response time from days to an hour, and get simple search responses within seconds against millions of documents. Plus, AI capabilities play a key role in competitive benchmarking.
Cut through content noise -
Deliver transformative results by seamlessly ensuring instant access to all your assets. It streamlines searches across diverse content, reducing search time by 90% to enhance content accessibility and revolutionize efficiency.
Find all your content -
Improve safety with real-time data extraction from CCTVs and cameras. Video analyses can run in real time, enabling staff to respond to issues that make citizens safer while reducing operational costs and increasing compliance.
See safety in action -
Empower your software with embeddable components—like File Content Extraction and Named Entity Recognition—or white label proven OEM technology to deliver smarter content experiences in your software.
Learn about OEM licensing
Key features
OpenText Knowledge Discovery offers AI-driven analytics for entity extraction, semantic analysis, and natural language querying, supporting 160+ repository types and 2,300+ file types for search and compliance.
Text analytics
Improves search and ensures regulatory compliance by using AI to derive valuable insights from unstructured text and enable entity extraction, sentiment analysis, and natural language querying.
Rich media analytics
Analyzes and classifies video in real-time using AI and ML-powered video analytics. Understands the context and content of audio files quickly with AI-powered audio analytics.
Surveillance analytics
Identifies key events to analyze in real time from video surveillance, audio surveillance, and open-source text.
Integrations
OpenText Knowledge Discovery provides full content reach with more than 160 integrations. Check out some of the ones listed below.
Microsoft SharePoint
Microsoft Teams
Microsoft Exchange
Microsoft OneDrive
Azure Blob
Google Drive
Google Chat
Google Calendar
Google Mail
Amazon S3
Facebook Workplace
Salesforce
ServiceNow
Slack
Jira
Guidewire
Webex
Box
Dropbox
Google CloudStorage
Hadoop
ConfluenceAccelerate the value of OpenText Knowledge Discovery
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
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Get a trusted partner to guide your information management path
Your journey to success
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Accelerate your information management journey
Consulting Services
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Propel your business into the future with modern solutions
NextGen Services
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Unlock the full potential of your information management solution
Customer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
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Search OpenText's Partner directory
Find a Partner
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Explore OpenText's Partner solutions catalog
Application Marketplace
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Industry-leading organizations that enhance OpenText products and solutions
Strategic Partners
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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OpenText Knowledge Discovery
Learning Paths
Communities
Explore our OpenText communities to connect with individuals and companies for insight and support. Get involved in the discussion.
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OpenText Knowledge Discovery Community
OpenText Communities
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Knowledge Discovery resources
Advanced search, knowledge discovery, and analytics for your managed content
Read the product overviewOpenText Knowledge Discovery delivering off-cloud virtual assistance
Read the product overviewOpenText Named Entity Recognition
Read the product overviewOpenText Knowledge Discovery Collection and Enrichment
Read the data sheetOpenText Knowledge Discovery delivers rich media analytics
Read the technical overviewAdvanced search, knowledge discovery, and analytics for your managed content
Read the product overviewOpenText Knowledge Discovery delivering off-cloud virtual assistance
Read the product overviewOpenText Named Entity Recognition
Read the product overviewOpenText Knowledge Discovery Collection and Enrichment
Read the data sheetOpenText Knowledge Discovery delivers rich media analytics
Read the technical overview-
OpenText Knowledge Discovery drives operational excellence, transforming siloed data into strategic assets. It reduces processing times, enhances decision-making, and supports compliance, delivering measurable value for enterprises and the public sector seeking to use AI content management.
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It integrates seamlessly with 160+ repository types—including content management systems, email platforms, and shared file locations—and supports 2,300+ file formats, allowing for effective file content extraction. This versatility ensures compatibility with both legacy and modern data environments.
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OpenText Knowledge Discovery is built on document-level security and can ensure compliance, offering discovery against PII, PCI, and PHI identification and aligning with global standards like GDPR and CCPA. It’s supported by continuous enhancements and curated models to confirm continued compliance.
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It prepares content through cognitive search, data cleansing, categorization, and enrichment to ensure GenAI models—such as those used for automated query resolution—operate on accurate, structured, and relevant inputs, improving output reliability and performance.
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OpenText Knowledge Discovery uses connectors to pull in media content from different sources. You can ingest videos from a corporate repository, audio files from customer service calls, or images from a digital asset management (DAM) system.
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OpenText Knowledge Discovery, as well as related SDKs and services, is available via our OEM Marketplace, where you can find all the software solutions ready to embed and use with your solutions.
What’s new in OpenText Knowledge Discovery
Explore all that is new within OpenText Knowledge Discovery.
Read the blog
AI-first government productivity and efficiency
Build an AI strategy for government use cases with a content-focused knowledge management approach.
Read the blog
Three ways to empower employee success with AI content management
Discover how AI is unlocking productivity for OpenText customers.
Read the blog
Elevate investigative analytics and derive deeper insights]
Introducing OpenText Knowledge Discovery’s interface, Discover.
Read the blog
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