Banking
Enhance customer engagements, gain actionable insights and maintain security and compliance
Learn more180%
Financial institutions are 180% more likely to see improved customer satisfaction when focusing on experience-driven engagements[1]
Overview
Pressure is increasing for retail banks, credit unions, wealth and asset management firms, fintechs and corporate treasury divisions to address evolving regulations and security threats and optimize and expedite payment processes. To meet these expectations, Banking organizations require solutions that improve customer service operations to ensure compliance, enhance information exchanges and mitigate risk.
Key trends
-
62%[2] of financial service workers say the employee experience positively impacts their ability to serve customers, renewing the priority on enhancing employee experiences.
-
Machine learning, process mining, process automation and API integrations are being increasingly implemented to simplify complexity with end-to-end automation.
-
As ransomware attacks on banks jumped by 1,318%[3] in the first half of 2021, there has been an increase in endpoint security solution deployments.
-
There has been a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.
-
The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
-
The push to maintain pre-pandemic cloud momentum is pushing the need to modernize legacy applications and shorten service launch timeframes.
Key Banking solutions
-
Total Experience for Financial Services
Drive customer and employee satisfaction, brand loyalty and revenue growth
-
Customer Experience Platform for Retail Banking
Improve customer experiences for greater retention, revenue and operational efficiency
-
Integrated Payments and Reconciliation
Automate error-prone manual tasks and streamline payment flows
-
Privacy Management
Automate and integrate processes to drive compliance and mitigate privacy risk
What makes OpenText different
-
Trusted industry leader
Partners with 17 of the top 20 largest financial institutions, who trust OpenText to support their operations.
-
Reliable cloud platform
Supports more than 3,000 clients by translating over 2.5 M inbound/outbound global payment transactions a month with OpenText™ Business Network.
-
Stronger customer relationships
Empowers nine of the top 10 Fortune 500 banks to foster better customer relationships with OpenText™ Customer Communications Management (CCM) solutions.
-
Global integration services
Manages more than 30 million digital identities and processes more than $9 trillion in network commerce across 26 billion transactions.
Leaders trust OpenText
Learn how leading banking organizations lean on OpenText solutions.
See more success stories
China CITIC Bank International digitally transforms report archiving and compliance process
Learn more
Banking resources
Transforming Financial Services and Insurance with Digital Process Automation
Read the infographicThe ISO 20022 Countdown Begins: How Should You Prepare?
Watch the blogFocus on customer experience to stand out from your retail banking competitors
Read the blogPersonalize and optimize the entire customer lifecycle
Watch the videoSimplifying the Business to Bank Integration Process
Watch the videoHow can we help?
Footnotes
Footnotes
- [1]The Financial Brand, Go Beyond ROI with 'Return on Experience' with Banking, June 2021
- [2]Eagle Hill Consulting, For financial services companies, taking action on employee experience will elevate their customer experience too, 2021
- [3]Trend Micro, Attacks from All Angles: 2021 Midyear Security Roundup, September 2021