OpenText AI Operations Management (Operations Bridge)

AIOps—short for artificial intelligence for IT operations—is the multilayered use of AI, big data analytics, and machine learning to analyze IT operations data. It helps to intelligently identify patterns, augment routine tasks and processes, and resolve IT issues efficiently.

AIOPs is essential because no human can keep up with the explosion of IT operations data. Teams struggle to prioritize issues quickly and are overwhelmed by a flood of alerts—many of which are redundant. The overload can lead to alert fatigue, causing critical issues to be ignored.

AIOps improves IT service quality by optimizing networks and modernizing both IT operations and the teams that manage them. Beyond simply solving problems, AIOps drives continuous improvements to IT systems and operations.

An AIOps platform combines the disparate events and metrics generated by monitoring tools into a centralized data store, delivering deep insight into infrastructure and application performance across the entire IT estate.

An out-of-the-box AIOps platform leverages vendor expertise to ramp up your team while ensuring they have ongoing software support.

Forrester, a leading analyst firm, recently published this in-depth study.