OpenText AI Operations Management (Operations Bridge)
Move IT operations from reactive to preventive with full-stack AIOps
AIOps platform
Detect problems as they form, find probable root cause in minutes, and resolve issues with governed automation before business impact.
Built for incident prevention, OpenText™ AI Operations Management is an autonomous AIOps platform that correlates observability data against a living service model of your applications, infrastructure, and network. Agentic AI reasons across topology, events, and changes to pinpoint probable root cause. Governed automation then acts before issues disrupt business. Available as SaaS, hybrid, or on-premises—with an air-gapped AI deployment option.
Why OpenText AI Operations Management?
Get ahead of IT incidents with embedded intelligence, interoperability, and automation at scale.
- 94%
improved service availability
Keeps services up and performance strong.
Read the client survey - 49%
fewer service outages
Unifies monitoring across 30+ technologies and detects root causes faster.
Read the client story - 1000+
out-of-the-box integrations
Works with the tools you already run.
Explore the marketplace
In the past, a check-in counter failure would cascade into larger issues, and we’d be firefighting. Now […] we know exactly which counter is affected, [...] and the flight and passenger load involved. The system automatically alerts the Operations Center, [...]to avoid delays.
Read the client story
Use cases
Help ITOps, cloud architects, and DevOps teams unify IT data, catch problems before impact, and resolve incidents faster
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Gain complete visibility and deeper insights into events generated across OpenText and third-party tools by consolidating and normalizing them in a single data store.
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Consolidate visibility across multicloud and on-premises systems in one AIOps platform, so a single problem can be traced from an application error to the network path beneath it.
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Gain insights from both on-premises and cloud monitoring, leveraging OpenTelemetry capabilities to manage applications and user journeys.
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AI-driven correlation cuts event volume by 30-95% and reasons across topology, events, and recent changes to identify the probable cause, complete with a confidence score and traceable reasoning.
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Anomaly detection with learned baselines flags creeping latency, memory leaks, and unusual volume before a threshold trips or a crash occurs, giving teams time to act before users feel it.
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Visualize service dependencies and health in a live model to see which business services an issue affects, focus resources on the most critical ones, and protect the user experience.
Key features
Empower IT operations with observability, agentic AI, and built-in automation.
Event and performance management
Detects anomalies against learned baselines and correlates events with AI to cut noise and surface problems while they are still forming, before users are affected.
Discovery and monitoring
Discovers and monitors infrastructure and services across hybrid cloud environments—either automatically or delivered as code with new environments or applications.
Prebuilt integrations
Leverages hundreds of integrations with ITSM, DevOps, and cloud tools to orchestrate workflows and unify AIOps monitoring.
Operations Cloud Marketplace
Unified observability dashboard
Consolidates performance data from cloud and on-premises environments into a single AIOps dashboard for complete IT visibility.
Application and process visibility
Monitors application health and business workflows to ensure SLAs are met and user experience remains seamless across services.
Diagnostic AI agent
Investigates like an engineer would across topology, events, changes, and telemetry. The whole investigation on one screen. You can ask how it found the cause and see the evidence behind it.
Automated remediation
Executes thousands of predefined remediation tasks under policy guardrails, role-based access, approvals, and a full audit trail, fixing known issues at event time before tickets and escalations.
Automate to drive ROI
Flexible deployments
Runs as SaaS, hybrid, on premises, or fully air-gapped AI, so regulated and sovereign operations keep full platform capability inside the boundaries they set.
Learn about OpenText Private CloudHow to buy
OpenText AI Operations Management
| Swipe to see more | Express Private cloud | Premium Private or Public cloud |
|---|---|---|
| Express Private cloud | Premium Private or Public cloud | |
|---|---|---|
Event management  | ||
Add On Integrations | ||
Add On Event and metric analytics | ||
Add On GenAI incident management | ||
| Agent-based infrastructure monitoring | ||
| Agentless infrastructure monitoring | ||
| Cloud monitoring | ||
| SLA management | ||
| Business process monitoring | ||
| Real user monitoring | ||
Add On Observability | ||
Add On Automation | ||
Add On Discovery and CMDB | ||
Integrations
Connect OpenText AI Operations Management to the tools you already use. With 1,000+ prebuilt integrations across ITSM, cloud, and monitoring tools, you get a single, unified view—no rip-and-replace required.
AppDynamics
BMC
Datadog
ExtraHop
Dynatrace
Elasticsearch
IBM
Icinga
Jira
Nagios
New Relic
Nutanix
Oracle
ServiceNow
SAP
Salesforce
Riverbed
SolarWinds
Splunk
VMware
Zabbix
ZenossAccelerate the value of OpenText AI Operations Management
Integrations
Tailor your OpenText AI Operations Management solution to your specific needs.
Deployment
Explore scalable and flexible deployment options for global organizations of any size.
Services
Accelerate digital transformation with guidance from certified experts.
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Modernize your information management with certified experts
Professional Services
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Turn support into your strategic advantage
Support Services
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Meet business goals with expert guidance, managed services, and more
Customer Success Services
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Free up your internal teams with expert IT service management
Managed Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
Global system integrators (GSIs)
These GSIs are trained and certified on OpenText solutions, offering services that enhance the value of stand-alone solutions.
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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Find all OpenText learning and certifications in one place
Observability and service management education
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
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Learn how our observability and service management solutions fuel digital business performance through automation, orchestration, and transformation
Observability and service management community
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText AI Operations Management resources
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AIOps, short for artificial intelligence for IT operations, is the multilayered use of AI, big data analytics, and machine learning to analyze IT operations data. It helps to intelligently identify patterns, augment routine tasks and processes, and resolve IT issues efficiently. Other names for the same concept include IT operations analytics (ITOA), advanced operational analytics, and AI for ITOM. As IT environments grow more complex and distributed across cloud and on-premises systems, AIOps has moved from an emerging concept to a core requirement for maintaining service reliability at scale.
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AIOps is essential because no human can keep up with the explosion of IT operations data. Teams struggle to prioritize issues quickly and are overwhelmed by a flood of alerts, many of which are redundant. The overload can lead to alert fatigue, causing critical issues to be ignored. As IT estates expand across multicloud and on-premises environments, the volume, velocity, and complexity of monitoring data only continues to grow, making automated, AI-driven analysis a practical necessity rather than a nice-to-have.
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AIOps improves IT service quality by cutting event noise, speeding root cause analysis, and automating remediation. As these capabilities mature, the measure of success shifts from how fast teams resolve incidents (MTTR) to how many incidents never happen at all. Organizations using AIOps report significant reductions in alarm noise and faster identification of critical issues, freeing IT teams to focus on proactive improvements instead of constant firefighting.
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An AIOps platform combines the disparate events and metrics generated by monitoring tools into a centralized data store, delivering deep insight into infrastructure and application performance across the entire IT estate. It typically includes discovery and monitoring, event correlation, root cause analysis, and automated remediation, working across hybrid and multicloud environments to give IT teams a single, unified view instead of siloed data from dozens of disconnected tools.
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An out-of-the-box AIOps platform leverages vendor expertise to ramp up your team while ensuring they have ongoing software support. Building your own requires significant investment in data science talent, infrastructure, and continuous maintenance as your IT environment evolves—resources most IT teams would rather devote to their core business. OpenText AI Operations Management gives you a proven, full-stack platform out of the box, so your team can focus on strategic priorities instead of maintaining custom tooling.
Why IT leaders are outgrowing MTTR
Incident prevention with an autonomous AIOps platform: from responding faster to responding less.
Read the blog
The case for autonomous IT operations
Why fewer fires beats faster firefighting, and how to get there.
Read the blog
What's new in OpenText AI Operations Management 26.2
See the latest features across topology, correlation, and agentic AI.
Read the blog
One Observability: the outcome, not a product
Connecting asset visibility, incident prevention, and service management.
Read the blog
The journey to the ticketless enterprise (part 1)
The first step toward IT operations where tickets are the exception.
Read the blog
Unlock the power of AI with Aviator
GenAI-powered event remediation for IT operations teams.
Read the blog
What's new in OpenText AI Operations Management 25.4
Access HyperScale observability, event correlation, and Aviator updates.
Read the blog
