Service desk agents are overwhelmed with high ticket volumes and manual processes, yet traditional chatbots often fall short of delivering fast and intelligent service experiences. Users are left frustrated with delayed, generic or unhelpful responses.
OpenText™ IT Operations Aviator, the innovative, secure virtual agent for OpenText™ Service Management Automation X (SMAX), is here to revolutionize Tier 1 and live agent support with the power of private, generative AI. Discover how to unleash higher levels of productivity with conversational, contextually relevant responses without compromising security.
Empower users to resolve common issues at lightning speed—from IT to HR—with the help of private generative AI chatbots.
Reduce the queue of tickets, putting generative AI chatbots to work on Tier 1 support tasks.
Save Tier 1 support time and budget or reallocate agents to higher-level tasks.
A 24/7 subject matter expert who is always available, learns over time, and finds the most relevant information to better service your customers and resolve problemsDon’t miss out: Join the waitlist
As ticket volumes continue to grow, agents struggle to keep up. Offer a dedicated, 24/7 generative AI subject matter expert for Tier 1 support. Using adaptable machine learning, IT Operations Aviator instantly scans vast volumes of content and information to provide fast, relevant answers for users.
Even agents need support. Aviator connects agents to enterprise content, becoming the go-to resource for information retrieval. Employees engage in natural language conversations with Aviator, receiving human-like responses tailored to their unique queries to service your users quickly and more efficiently.
Give agents the information they need to deliver superior service. Aviator provides live support agents with a concise summary of the conversations, tickets, resolutions, and AI-generated personalized insights, including specific follow-up messages and individualized coaching recommendations.
Explore innovative AI capabilities of OpenText Aviator to reimagine work for your organization across all functional areas:
Get all you can out of AI with engineering platforms and tools to help your organization seamlessly establish information flows and orchestrate data.