IT Service Management

OpenText Universal Discovery

Configuration management for hybrid IT. 

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OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations and can be deployed on-premises or via SaaS. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis. 

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Key benefits of Universal Discovery

Complete Discovery

Agent-based or agentless? Enjoy both!

Get a complete IT asset and configuration inventory across on-premises, multi-cloud, virtualized, and containerized hardware, software, and endpoints.

Help every IT team be more efficient by creating a trusted, reliable CMDB

Have an up-to-date CMDB, no matter your network security policies or VPN connections

Assisted Service Modeling

See how infrastructure delivers services

Knowing how your infrastructure delivers business critical applications and services is a must for effective change and configuration management.

Understand the purpose of your infrastructure with top-down service modeling

Easily build service maps across on-premises and multi-cloud from one source

Proactive Impact Analysis

My change did what? Know before you go!

Change is constant in IT, but before you or a service agent makes one, you should see how it’s going to affect your service delivery.

Reduce the risks of planned and unplanned changes by predicting impacts

Accelerate issue resolution times with configuration change records

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Avoid lock-in with a discovery solution and CMDB that works with everyone.

Highly customizable

Make configuration management meet for your needs and environment.

Deploy on SaaS

Enjoy the latest CMDB features without upgrade hassles, deployed either stand-alone or in conjunction with OpenText SMAX, AMX, or HCMX.

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


Find the right solution, the right support and the right outcome.


Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with OpenText™ Universal Discovery.

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