Analysts say modernizing your CMDB delivers better ITRead the white paper
Better IT visibility leads to fewer Tier 1 incidents, faster resolutions, and reduced security risks. Discover how deep IT discovery and enterprise CMDB software benefits your IT teams and delivers true business value, no matter what IT tools you’re using.
Foundational enterprise CMDB software powered by deep IT discovery delivers real business value. How? By creating a trusted source of configuration management data that can be shared across all your IT teams and tools.
With a fast-growing infrastructure we needed a better way to manage all our configuration items (CIs) and assets.
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Respond quickly, operate securely, and spend wisely with insights gained from accurate, timely, trusted CMDB data that informs all your IT processes. Make informed business decisions based on true IT visibility.
Set aside concerns about tool disruption or replacement costs. Our vendor-neutral approach to IT discovery lets you fuel ServiceNow CMDB and ITSM, BMC, Atlassian Jira, and other tools with the best configuration data available—no need to rip and replace anything.
Get more from your CMDB, including ServiceNowUse deep IT discovery and card-driven inventory to organize assets into easy-to-understand categories that streamline ITAM and software asset management for maximum value, reduced risk, and stronger security.
Enhance asset management with your CMDBBuild a comprehensive CMDB of IT assets and configuration items (CIs) across on-premises and multicloud environments—including endpoints and networking devices—to improve IT visibility and accelerate issue resolution.
Maintain business continuity by ensuring IT stability, despite daily disruptions. Understand the impact of change on service delivery and unplanned downtime—even before the change is made—and troubleshoot incidents faster for better resolution times.
Learn how CMDBs minimize downtimeGain total visibility across all apps, networks, and infrastructure—on cloud and off. Only then can you swiftly identify misconfigured or noncompliant infrastructure, as well as outdated or vulnerable software, to reduce security and compliance risks.
Enhance security with better CMDB dataCut incident recovery times and improve service desk responses by operating from a trusted source of configuration data that aligns the entire IT organization.
The quality of your CMDB depends on the depth, breadth, and timeliness of your IT discovery. See how richer, deeper discovery and role-specific reporting and dashboards can improve your CMDB software experience and usefulness.
Discovers more than 250 vendors and 3,500 network devices for detailed Layer 2 configuration information of physical and virtual networking components, including SDN, SDWAN, firewall, and wireless.
Get network discovery detailsDraws from a constantly growing content library of over 140,000+ software titles and end-of-life data to help you strengthen the compliance and security of installed software.
Improve your software securityProvides access to deep, timely configuration data across multicloud and on-premises estates, networks, and intermittently connected endpoints—like laptops, desktops, and mobile devices—with one tool.
Reveals how your infrastructure delivers business-critical applications and services—enabling you to improve change management, configuration management, and mean-time-to-repair (MTTR).
See how a CMDB improves MTTRIdentifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud—without requiring the thousands of discovery licenses typically needed to provide clarity for cloud migrations.
Makes it easy to design widgets, dashboards, and stakeholder-specific reports that demonstrate value to all levels of your business.
With OpenText Universal Discovery and CMDB, there’s no need to rip and replace the IT tools and platforms you rely on. Instead, enhance them with better IT discovery and more accurate CMDB data that boosts your team’s responsiveness and productivity.
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Connect and communicate with fellow OpenText Universal Discovery and CMDB practitioners. Exchange ideas, share insights, and get answers from customers, partners, and OpenText specialists.
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OpenText Universal Discovery and CMDB integrates with many other OpenText Observability and Service Management solutions.
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OpenText offers flexible deployment options for OpenText Universal Discovery and CMDB.
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Learn to effectively manage your OpenText Universal Discovery and CMDB software—your entire IT organization benefits. Courses range from essential concepts to advanced development.
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Universal Discovery and CMDB can be deployed via SaaS, public or private cloud, or on premises to meet your technical, regulatory, or business requirements.
You can use OpenText Universal Discovery and CMDB to deliver better IT discovery data without replacing existing CMDBs that may be tightly integrated with the ITSM or ITAM tools you use.
No, but one should be designated as the authoritative source for configuration information. Most enterprise organizations running three or more CMDB solutions report higher levels of general satisfaction and better cost-to-value ratios, according to a recent survey on the topic.
Currently we support GenAI configuration item summaries through OpenText™ Service Management Aviator™ and smart software analytics to improve software recognition by OpenText Universal Discovery and CMDB. Forthcoming releases will have even more AI innovations to make configuration management easier.
OpenText Universal Discovery and CMDB can handle the world’s largest enterprise IT environments. It can capture up to 200,000 servers or desktops with up to 200 million CIs per instance depending on storage used.
OpenText Universal Discovery and CMDB is one of the most customizable CMDBs around. You can easily extend CI types and attributes to match business requirements. And all discovery commands are visible and can be modified as needed.
Recommended technical requirements to deploy our solution vary on the deployment model used and IT environment size. A small on-premises deployment generally consists of a server to run the discovery probe, a server to run the CMDB software, and access to a database.
It discovers servers, network and storage devices, desktops, laptops, virtual machines, containers, and cloud services from AWS, Azure, GCP, and OCI. It also identifies 140,000+ software titles across on-premises and multicloud environments, either by a schedule or in real time.
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