Information Management at Scale

OpenText IT Operations Cloud

Create competitive advantage with smarter IT Operations

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Overview

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Today’s I&O leaders have a clear mandate—recalibrate IT Operations to become a value-sustaining organization. New business priorities require an expansion in focus from employees to customers, from stability to operational agility. But how can you make purposeful change when technical debt, inflationary costs, sustainability targets, and skilled staff shortage stand in your way? AI is the answer.

How IT Operations can sustain business value

Discover the advantages of IT Operations Cloud.

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  • Elevate user experiences

    Empower users to self-resolve common issues with our private GenAI chatbot—IT Operations Aviator. It transforms Tier 1 support so you can focus on strategic ITSM projects.

  • Achieve consistent reliability

    Hit your service-level targets. Consolidate cloud information with rapid observability. Identify root cause with AIOps. And quickly restore services with automation.

  • Optimize costs and carbon

    Get more cloud for your money with personal spending views, rich insights, savings recommendations, self-service guardrails, and GreenOps reporting—all driven by FinOps.

  • Solve talent shortages

    Use low-code/no-code automation to orchestrate provisioning, configuration, patching, and compliance for cloud, network, and server management.

Featured products

Pivot to become a value-sustaining organization with integrated ITSM, Observability, AIOps, and FinOps solutions built on a powerful GenAI and automation platform. You’ll drive user satisfaction, reliability, sustainability, and cost control amid rising demands and tight budgets.

IT Service Management

Transform Tier 1 support.

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FinOps and Cloud Management

Optimize cloud costs and carbon.

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Observability and AIOps

Global observability. Smarter insights. Efficient resolutions.

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Patch and Process Automation

Automate and orchestrate provisioning, configuration, patching, and compliance across your data center.

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Network Management

Optimize your evolving network with tightly integrated discovery, configuration, health, and performance management.

Why choose IT Operations Cloud?

  • GenAI with the OpenText information advantage

    Resolve Tier 1 issues and cut Tier 1 costs with a private GenAI chatbot—IT Operations Aviator—that rapidly learns from your private enterprise content using our IDOL indexing solution.

  • Advanced ITSM at a lower TCO

    Deliver all the benefits of a private GenAI-powered service experience—happy users, efficient agents, and lower support costs.

  • Observability across apps, clouds, and networks

    Unify metrics, events, logs, and traces across domains—reducing troubleshooting time with AI-based problem isolation and resolving problems faster with automation.

  • Smarter cloud cost optimization

    Prevent surprise overages and cloud inefficiencies with smart what-if analyses for savings plan optimization and automated recommendations for waste cleanup.

  • Carbon footprint and sustainability reporting

    Easily measure, refine, and report on IT’s carbon footprint—on cloud and off—and get credit for your sustainability progress (comes with our FinOps, AIOps, and asset management products).

  • Discovery with service mapping

    Discover, map, and manage configuration items across cloud and on-prem environments to create a single source of trusted data and reduce change risks.

Leaders trust OpenText

See how customers are succeeding with IT Operations Cloud.

Explore case studies

Micro Focus enables IGA to deliver production-ready, public and private cloud infrastructure and IT services for the world’s largest airport

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4G telecommunications leader leverages Operations Orchestration (OO), Server Automation (SA) for audits automation

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SMAX, supported by cross-ITOM solution integration, streamlines service and asset management in a simplified IT landscape

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SMAX and AWS enable operational excellence and provide cost savings while improving customer service management processes

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IT Cloud Operations resources

Generative AI virtual agents are coming, plus 3 ways to cut complexity

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IT is hitting the complexity wall. AIOps and Observability can help

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What is Observability in IT Operations?

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How FinOps cuts cloud waste, engages engineers, and builds a bridge to GreenOps

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Getting the digital workplace right

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What is a Digital Factory?

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What is IT Service Management (ITSM)?

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What is AIOps?

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What is FinOps?

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What is Enterprise Service Management?

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