The Communications portfolio seamlessly integrates communication capabilities, including batch communications, interactive and on-demand, messaging, voice mail and secure document delivery such as output management and digital fax, to deliver personalized, relevant and consistent communications across all channels and touchpoints.
Improve customer experiences with the highest level of personalization available and optimize operations with a single integrated tool to save both time and money.
Eliminate siloes and enable marketing, communications and customer service to work together to deliver true omnichannel experiences.
Leverage AI and machine learning for cohesive personalization across channels, including next best action, next best offer and next best channel.
Provide the right content, at the right time, through the right channel to increase brand relevance, distinction and loyalty.
Increase productivity with content governance and business user/marketing workflows and enhance ease of use with automation and scalability.
Provide fast, consistent, personal and seamless experiences across the entire customer journey, from acquisition to retention.
Integrate enterprise-wide communications capabilities across all touchpoints and channels, along with digital asset management, journey orchestration, customer data platform, archive and retrieval.
Transform customer communications into exceptional experiences
Automate content generation and distribution from SAP® solutions
Reach customers with personalized messages on their channel of choice
Reliably, securely and seamlessly deliver business-critical documents
Increase productivity and reduce costs with modernized fax capabilities
Create personalized experiences across the full customer journey with one platform