Premium Support

Get personalized, one-on-one assistance from technical and strategic experts


See why an effective response plan is critical to preventing emergencies

OpenText™ Premium Support gives you direct access to highly trained professionals who provide the skills and advice you need to get the most out of your OpenText investments. Realize the full value of your OpenText solution with dedicated support experts who provide mission-critical support and help you manage complex IT environments.

How Premium Support benefits your business

Discover the advantages of using Premium Support.

  • Fast-track issue resolution

    Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.

  • Maximize investments

    Maintain your competitive advantage, knowing you have experts advising you on how to maximize your solution’s features and functionalities.

  • Ensure business continuity

    Adopt OpenText solutions with confidence by relying on experts who go beyond break/fix to provide preventative guidance and best practices that keep your business running.

  • Manage complex IT environments

    Work with the same engineer each time to get comprehensive support from an expert who is familiar with your unique environment and complexities.


Experience the Premium Support difference

Learn how Premium Support is like a fire brigade: identifying risks to prevent problems, fighting mission-critical fires, and coordinating an emergency response. Choose experts in one product area or across your IT landscape, for local or global coverage.

  • Premium Support Engineers

    Possess advanced technical knowledge of OpenText products to help you quickly fight mission-critical fires. Choose from three levels of coverage: Named Support Engineer, Solution Support Engineer, and Dedicated Support Engineer.

  • Premium Technical Account Manager

    Focuses on improving your software environment to maximize business continuity and minimize the frequency of new support incidents—preventing fires from happening in the first place.

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  • Premium Enterprise Support Manager

    Optimizes your support experience as your fire chief, handling escalation management, reviewing case progress, and providing strategic guidance.

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  • Flexible Credits

    Provide short-term support services like upgrade assistance, scheduled standby, technical mentoring, and more.

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