Support

Premium Support

Get personalized, one-on-one assistance from technical and strategic experts

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Overview

OpenText™ Premium Support gives you direct access to highly trained professionals who provide the skills and advice you need to get the most out of your OpenText investments. Realize the full value of your OpenText solution with dedicated support experts who provide mission-critical support and help you manage complex IT environments.

How Premium Support can benefit business

Discover the advantages of using Premium Support.

Read the Premium Support fact sheet
  • Fast-track issue resolution

    Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.

  • Maximize investments

    Maintain your competitive advantage, knowing you have experts advising you on how to maximize your solution’s features and functionalities.

  • Ensure business continuity

    Adopt OpenText solutions with confidence by relying on experts who go beyond break/fix to provide preventative guidance and best practices that keep your business running.

  • Manage complex IT environments

    Work with the same engineer each time to get comprehensive support from an expert who is familiar with your unique environment and complexities.

 

Experience the premium difference

Unlock the highest level of OpenText support, personalized to meet your company’s unique needs. Select technical and strategic experts—in one product area or across your IT landscape—for local or global coverage.

  • Premium Support Engineers

    Possess advanced technical knowledge of OpenText products to help you quickly resolve critical issues. Choose from three levels of coverage: Named Support Engineer, Solution Support Engineer, and Dedicated Support Engineer.

  • Technical Account Manager

    Focuses on improving your software environment to maximize business continuity and minimize the frequency of new support incidents.

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  • Enterprise Support Manager

    Optimizes your support experience as your advocate, as well as handles escalation management, reviews case progress, and provides strategic guidance.

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  • Flexible Credits

    Provides short-term support services like upgrade assistance, scheduled standby, technical mentoring, and more.

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