Endpoint Management and Mobile Security

OpenText ZENworks Service Desk

Fast and easy ITIL-based service desk

A person working on a laptop


A computer training session

OpenText™ ZENworks™ Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. It improves employee satisfaction, decreases costs, and improves IT efficiency with IT Service Management.

Key benefits of ZENworks Service Desk


Mobile, email, or portal—users choose

Users self-serve via mobile portal or email to open and update requests. Dynamic forms provide IT-specific information based on the request.

Users interact with the help desk how they want—email, portal, and mobile

Get the right information for every request

Enterprise app store

Apps and services in one place

Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.

Custom workflows to apply corporate governance

Automated app and service delivery

ITIL processes

ITIL service management simplified

Service Desk—ITIL Edition provides 10 key ITIL processes including Configuration, Service Request, Service Level, Service Portfolio, Service Catalog, Incident, Problem, Change, Release and Deployment, Financial, and Knowledge Management.

Align with ITIL best practices—automatically

Ensure quality services and IT service desk functions


Endpoint device management integration

Import configurations and provide better support. Create custom reports and dashboards.

Virtual appliance system

Deploy in minutes with a guided, quick-start configuration system.

Asset management

Track traditional IT assets and non-IT assets from the same console, define custom asset lifecycles, and more.

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


Find the right solution, the right support and the right outcome.


Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with ZENworks Service Desk

See more success stories
Milano Serravalle image

With OpenText ZENworks Service Desk, the travel and transportation company now offers faster, more targeted technical assistance, and better compliance with strict internal service level agreements

Learn more


ZENworks Service Desk

Read the flyer

Discovering ZENworks

Read the position paper

ZENworks Service Desk

Read the data sheet