Your journey to success

Customer Support

Get expert product and service support to accelerate issue resolution and keep business flows running efficiently

Your OpenText support begins with My Support

The My Support Portal offers everything you need to be successful. You can access software downloads, license keys, documentation, articles, and community forums, or you can connect with a technical support specialist for one-on-one assistance. To explore how the My Support Portal can help you, read our eBook.

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A person providing customer support at their company.

OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.

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Discover the advantages of OpenText Customer Support

  • Stay current

    Get the latest software updates and patches to ensure solutions never fall behind.

  • Maximize investments

    Get the most out of OpenText solutions with always-on access to self-service resources and tools.

  • Get help 24/7

    Rely on rapid support responses to critical and serious service issues, regardless of deployment model.

  • Manage proactively

    Access additional support offerings to proactively manage solutions as organizational requirements shift.

  • Plan for the future

    Easily budget and plan for updates with a 5-year support lifecycle.

Service offerings

  • Prime Protect

    Explore the foundational support program for OpenText solutions which empowers customers to manage increasingly complex business processes.

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  • Premium Support

    Gain access to senior support experts for faster resolution times, optimized environments, and greater ROI.

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  • Flexible Credits

    Unlock on-demand access to short-term support services like upgrade assistance, scheduled standby, and more, by redeeming prepaid Flexible Credits.

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  • TechConnect - Fax Solutions Edition

    Augment the expertise of in-house service and IT teams with OpenText experts in optimizing digital fax solutions.

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Customer Support resources

Open a ticket through My Support

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Solve issues with social collaboration and peer-to-peer support

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Pay your OpenText Support invoice online

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