Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Your OpenText support begins with My Support
The My Support Portal offers everything you need to be successful. You can access software downloads, license keys, documentation, articles and community forums, or you can connect with a technical support specialist for one-on-one assistance. For help with account activation and login, read our FAQ.
Support contact information
Reach out to your specific support team below:
Overview
OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.
Benefits
Discover the advantages of OpenText Customer Support
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Stay current
Get the latest software updates and patches to ensure solutions never fall behind.
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Maximize investments
Get the most out of OpenText solutions with always-on access to self-service resources and tools.
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Get help 24/7
Rely on rapid support responses to critical and serious service issues, regardless of deployment model.
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Manage proactively
Access additional support offerings to proactively manage solutions as organizational requirements shift.
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Plan for the future
Easily budget and plan for updates with a 5-year support lifecycle.
Service offerings
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Prime Protect
Explore the foundational support program for OpenText solutions which empowers customers to manage increasingly complex business processes.
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Extended Support
Get expert-level technical support and an escalation path to R&D for critical issues affecting product releases in sustaining maintenance.
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TechConnect
Connect OpenText technical experts with in-house service management and IT teams to optimize systems and processes.
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TechConnect - Fax Solutions Edition
Augment the expertise of in-house service and IT teams with OpenText experts in optimizing digital fax solutions.
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Customer Support resources
Open a ticket through My Support
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