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Easily capture, classify, access and deliver customer content across departments and from within Salesforce CRM

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79%
of service professionals say it is impossible to provide great service without a complete view of customer interactions [1]

Overview

See how to optimize sales cycles with OpenText Extended ECM

Organizations maintain a wealth of customer data in Salesforce that is not always accessible, controlled or consistent across departments.

OpenText™ Solutions for Salesforce connect all touchpoints across Salesforce Sales, Service and Industry Clouds for a full 360-degree customer view that enables outstanding customer service and on-brand, compliant and relevant customer communications.

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How OpenText Solutions for Salesforce can benefit business

  • Increase customer satisfaction

    Deliver a true 360-degree view of customers and ensure users can generate and retrieve all relevant communications.

  • Achieve brand consistency

    Ensure marketing campaigns and customer communications are on brand every time.

  • Gain greater control and governance

    Ensure everyone is accessing the correct version of critical documentation and enforce brand templates.

  • Increase collaboration and productivity

    Achieve results faster by ensuring users have access to the documentation they need without leaving Salesforce.

  • Reduce sales and service cycles

    Work more efficiently and improve on key SLAs with greater documentation control.

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Footnotes