Enterprise Applications

Solutions for Salesforce

Easily capture, classify, access and deliver customer content across departments and from within Salesforce CRM

of service professionals say it is impossible to provide great service without a complete view of customer interactions [1]


See how to optimize sales cycles with OpenText Extended ECM

Organizations maintain a wealth of customer data in Salesforce that is not always accessible, controlled or consistent across departments.

OpenText™ Solutions for Salesforce connect all touchpoints across Salesforce Sales, Service and Industry Clouds for a full 360-degree customer view that enables outstanding customer service and on-brand, compliant and relevant customer communications.

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How OpenText Solutions for Salesforce can benefit business

  • Increase customer satisfaction

    Deliver a true 360-degree view of customers and ensure users can generate and retrieve all relevant communications.

  • Achieve brand consistency

    Ensure marketing campaigns and customer communications are on brand every time.

  • Gain greater control and governance

    Ensure everyone is accessing the correct version of critical documentation and enforce brand templates.

  • Increase collaboration and productivity

    Achieve results faster by ensuring users have access to the documentation they need without leaving Salesforce.

  • Reduce sales and service cycles

    Work more efficiently and improve on key SLAs with greater documentation control.

Featured solutions supporting Salesforce

Managing business content for Salesforce

Improve sales and service productivity with fully flexible content services.

Managing customer engagement documents for Salesforce

Generate personalized correspondence within Salesforce for multi-channel output.

Sales tools and sales enablement for Salesforce

Manage rich media assets for brand governance and rights management.