IT Operations Cloud

IT Service Management

Empower your employees with the convenience of a modern IT service experience

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OpenText™ IT Service Management (ITSM) products empower ITSM teams to deliver modern, customer-style experiences today’s employees expect. IT teams can leverage codeless configurations, built-in analytics and AI, and ITIL-certified processes to easily deliver efficient IT, happy customers, and better outcomes. Modernize the IT service experience to optimize time, resources, and budget.

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How IT Service Management can benefit business

Discover how ITSM products help IT teams reduce risks, improve service quality, and accelerate time to value.

  • Enhance users’ experience

    Impress users with an intuitive, comprehensive self-service portal, AI-driven support, and a mobile app for anywhere, anytime requests.

  • Improve IT agility

    Free up IT time, budget, and resources with codeless configurations, ITIL-certified processes, built-in AI and analytics, and technology-agnostic automation.

  • Reduce risks and control costs

    Close service management gaps with powerful discovery, CMDB, change-risk analysis, and IT asset and software license management.

Featured products

OpenText IT Service Management products can modernize the IT service experience as a SaaS offering or with hardware and software IT asset management, predictive analytics, and more.