Switch to smarter, simpler IT service management software for better service experiences, faster service delivery, and lower TCO
Enhance service experiences, speed up delivery, and reduce costs and complexity
Capabilities
Meet our AI-powered IT service management software
AI-powered self-service options
Empower employees to open requests, get answers, and resolve issues through a service portal or mobile app. Guide them with automated workflows, knowledge articles, and a generative AI virtual agent.
Codeless configurations
Spin up services without relying on developers. A low-code design studio makes it easy to build and maintain your service management applications. Get started with out-of-the-box, ITIL-certified best-practice templates.
Built-in AI and analytics
Raise IT and agent productivity by harnessing the power of AI and machine learning. With speed and confidence, you can fulfill requests, resolve incidents, detect problems, and drive changes.
Benefits
Why choose OpenText Service Management?
CIO perspective: The benefits of a single service desk platform
Elevate user experiences
Deliver the self-service wow with AI and free users to resolve issues on their own.
"We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management."
"We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose [the OpenText ITSM solution]."
"SaaS implementation... means we no longer have to worry about maintaining on-premises infrastructure or version upgrades."
Plans
Find the plan that works for you
OpenText Service Management Express
(SaaS)
Unlimited ITSM, including change, incident, knowledge, problem, request, service level, and survey management
Service portal and mobile app
Reports and dashboards
Integration platform
Studio for configuring and creating workflow apps
Starter workflow apps on Marketplace
Out-of-the-box best-practice HR content
Built-in Al and analytics
Multi-region data residency
99.9% SLA uptime
Unlimited ITSM, including change, incident, knowledge, problem, request, service level, and survey management
Service portal and mobile app
Reports and dashboards
Integration platform
Studio for configuring and creating workflow apps
Starter workflow apps on Marketplace
Out-of-the-box best-practice HR content
Built-in Al and analytics
Multi-region data residency
99.9% SLA uptime
OpenText Service Management Premium
(SaaS)
Everything under OpenText Service Management Express (SaaS) ITSM
IT asset and procurement management
Idea and proposal management
Vendor management
Everything under OpenText Service Management Express (SaaS) ITSM
IT asset and procurement management
Idea and proposal management
Vendor management
Resources
Learn more about our ITSM software
Demos
See OpenText™ Service Management in action.
Frequently asked questions
Our IT service management software uses built-in AI to categorize tickets, automatically detect CIs in tickets, and identify incident patterns. OpenText™ Service Management Aviator, the generative AI service, assists users and agents in addition to automating processes through AI-enriched workflows.
Get a free 14-day trial
Try full-featured OpenText Service Management software today! Quickly register, then watch the getting started video to see how to log in, load sample data, and explore the interface.
