Customer Journey and Data

OpenText Core Journey

Transform outcomes with data-powered customer journey management

A desktop computer showing the OpenText Core Journey platform

Journey management and AI are changing customer experienceFind out how in the CIO paper

Deliver amazing experiences with customer journey management software

Truly engaging customer experiences start as insights and analysis gleaned from data captured in customer interactions. How do CX pros get the real-time analytics and orchestration they need to build the highly personalized communications customers expect?

Customer journey success is no accident

OpenText™ Core Journey is customer journey management software that collects and analyzes event data from across channels, devices, and applications. Designed for CX teams and business users, OpenText Core Journey uses AI-powered dashboards and easy-to-use orchestration tools to map and automate next-best actions and increase retention.

Read the product overview

Why OpenText Core Journey?

Empower teams to deliver smarter, data-driven customer journeys with AI-powered automation, analytics, and omnichannel orchestration.

  • 360°
    visibility
    Break down data silos with centralized event collection and full visibility across channels and customer touchpoints.
  • 100%
    cloud-native platform
    Deploy quickly and scale easily with intuitive, easy-to-use journey tools designed for business users.
  • AI-driven
    intelligent orchestration
    Automate decisions using AI and rules-based logic to trigger contextual, personalized experiences in real time.

Use cases

OpenText Core Journey enables marketing, CX, and business teams to capture data, visualize performance, orchestrate actions, personalize experiences, and integrate systems—so you can power every customer moment from start to finish.

  • Collect behavior data from any channel to inform journey insights and real-time automation across business functions.

  • Build dashboards that reveal how customers engage with each step of their journey from awareness to conversion, helping teams identify drop-offs, improve conversion rates, and optimize experiences.

  • Automate next-best actions using behavior-triggered workflows and business rules across all digital and assisted channels.

  • Connect to OpenText™ Experience Cloud, CRMs, and marketing platforms to unify data and streamline execution.

  • Use journey analytics and real-time signals to identify at-risk customers and proactively reduce churn.

  • Trigger personalized communications outreach across all key channels and applications based on preferences and live behaviors.

    Key features

    Leverage the advanced features of customer journey management software built for agility and insight.

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    Event data capture

    Tracks customer event and behavior data from any channel to power engagement decisions and trigger personalized experiences.

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    Journey orchestration

    Maps and automates customer journeys using drag-and-drop tools to automate next-best actions based on behavior and business rules.

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    Data set designer

    Builds and configures reusable data sets to support reporting, segmentation, and action-triggering logic without heavy IT involvement.

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    Dashboard reporting

    Creates real-time dashboards that help business users monitor performance drop-offs and conversion across the journey and make informed decisions.

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    AI-powered analysis

    Applies machine learning to detect patterns, predict behavior, and personalize experiences, powering insights and triggering relevant next best actions.

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    Seamless integrations

    Connects to OpenText Experience Cloud and third-party systems to unify customer journey management workflows.

    Accelerate the value of OpenText Core Journey

    Deployment

    OpenText offers deployment choice and flexibility for OpenText Core Journey.

      Professional Services

      OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

      Partners

      OpenText helps customers find the right solution, the right support, and the right outcome.

      Training

      OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

      Communities

      Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

      Premium Support

      Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

      OpenText Core Journey resources

      5 clever ways to keep customer coming back

      Read the playbook

      OpenText Core Journey

      Read the product overview

      Move the needle with OpenText Core Journey

      Read the brief

      How to turn meh into magic moments with journey orchestration

      View the infographic

      5 clever ways to keep customer coming back

      Read the playbook

      OpenText Core Journey

      Read the product overview

      Move the needle with OpenText Core Journey

      Read the brief

      How to turn meh into magic moments with journey orchestration

      View the infographic
      Play video

      Customer journey success is no accident

      Watch the video
      Play video

      Leverage customer insights to boost engagement

      Watch the video
      Play video

      OpenText Core Journey

      Watch the demo
      Play video

      Visualizing data in OpenText Core Journey

      Watch the demo
      Play video

      Mapping the customer journey in OpenText Core Journey

      Watch the demo
      Play video

      Orchestrating customer communications in OpenText Core Journey

      Watch the demo
      • Digital customer journeys are all the touchpoints a customer goes through in their interactions with an organization. Customer journeys focus on digital channels but include non-digital channels such as contact centers and physical experiences. It is imperative journeys are well orchestrated.

      • Having mapped and optimized all customer touchpoints, it combines data analytics, automation, and personalization to understand behaviors, identify pain points, and build seamless, omni-channel experiences—enabling organizations to proactively guide customers along their preferred paths.

      • Increasing loyalty and revenue by delivering personalized experiences that anticipate needs. Providing unified customer insights, removing friction points, and improving conversion rates. Reducing operational costs while increasing satisfaction, retention, and lifetime value.

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        April 16, 2025

        Customer communications: how the customer journey shows the way

        Unlock insights to personalize experiences.

        Read the blog
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        December 20, 2024

        What’s new in OpenText Core Journey

        Elevate customer journeys while unlocking new opportunities.

        Read the blog
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        April 15, 2024

        Drive customer success with OpenText Experience Cloud

        Customers and their journeys are at the heart of every thriving business.

        Read the blog
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        April 15, 2024

        Introducing OpenText Core Journey

        Customer journeys are more complex than ever, requiring one-to-one personalization across experiences.

        Read the blog

        What is customer experience?

        Learn more

        What is customer experience management?

        Learn more

        What is customer experience?

        Learn more

        What is customer experience management?

        Learn more

        Take the next step

        Learn how you can elevate loyalty, personalization, and digital engagement across your enterprise.

        Contact us