OpenText Service Management (SMAX)
Elevate user experiences with generative AI and self-service options
Market Guide for Artificial Intelligence ApplicationsRead the Gartner® report
Overview
Why OpenText Service Management?
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Modernize your service management now
Take productivity and service experiences to new heights with codeless configs, ITIL best-practice templates, and AI-powered work options.
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Cut service management costs
Close tickets faster, prevent recurring issues, and enhance user productivity with GenAI-powered work options and easy-to-maintain automation.
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Upgrade without drama
Stay current with quarterly releases—configurations survive upgrades with OpenText Service Management.
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Enjoy transparent, affordable licensing
The service management features you need are built-in, not bolted on, so you don't have to license or install them separately.
Key features
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Codeless configurations
Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.
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Built-in AI and automation
Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics.
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Private generative AI
Elevate user experiences, cut support costs, and keep proprietary data secure with a generative AI chatbot powered by a private large language model (LLM).
OpenText Service Management pricing
Enjoy flexible, transparent license options that allow you to add capabilities or change license allocations as needed.
Service Management Express SaaS (ITSM)
$82
Per agent, per month*
Service Management Premium SaaS (ITSM and ITAM)
$103
Per agent, per month*
On-premises pricing options
Contact us
How to buy
OpenText Service Management
| Swipe to see more | Express | Premium |
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ITIL processes and ITSM functions.
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Incident management  |
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| Knowledge management |
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| Request management |
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| Self-service portal |
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| Service portfolio management |
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| Service catalog |
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| Time period management |
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| On-call schedule management |
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| Survey management |
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| Service level management |
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| Problem management |
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| Change management |
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| Release management |
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Make the user and administrator experience better through AI assistance and multiple ways to interact.
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| Mobile app (iOS and Android) |
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| AI-based smart search |
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| Change and incident analytics |
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| AI-based smart email |
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Add On
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Extend and improve service management productivity.
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| Dashboards |
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| Integration platform |
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| Multi-language support |
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| Studio for building workflows and apps |
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| External knowedge base indexing |
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| OPTIC Data Lake integration |
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Add On
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Identify and manage IT configuration items and service dependency mapping.
| Express | Premium | |
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| Federated CMDB |
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Add On
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Assign costs, track financials, manage asset lifecycles, demonstrate software compliance to contracts, and manage vendors.
| Express | Premium | |
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| Service asset and configuration management |
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| Vendor management |
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| Contract management |
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| Procurement management |
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| Financial management |
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| Idea and proposal management |
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| Application portfolio management |
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| Software asset management |
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Add On
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Expand service management to non-IT functions such as HR, facilities, or finance.
| Express | Premium | |
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| HR service management |
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| Marketplace content |
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| Project and program management |
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| Demand management |
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| Off cloud |
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| Public cloud |
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| Private cloud |
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Accelerate the value of OpenText Service Management
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Get a trusted partner to guide your information management pathYour journey to success
- Propel your business into the future with modern solutionsNextGen Services
- Accelerate your information management journeyConsulting Services
- Unlock the full potential of your information management solutionCustomer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
- Search OpenText's partner directoryFind a Partner
- Industry-leading organizations that enhance OpenText products and solutionsStrategic Partners
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoptionLearning Services
- Get expertise as neededFlexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Discover the latest insights in product developmentOpenText technical blogs
- Explore ideas, join discussions, and networkOpenText community
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Service Management resources
Diebold Nixdorf harnesses the power of AI with Service Management
Learn more
Envirosuite moved to Service Management to boost agent productivity
Learn more
University of Milan strengthened SLA compliance with Service Management
Learn more
World Vision resolves issues faster with Service Management
Learn more
Supercharge your service management automation with private GenAI virtual agents
Watch the video
Automate key service management processes
Watch the videoOpenText Service Management
Read the overviewThey modernized their service management
Read the ebookITSM buyer's guide
Read the ebookBoost service desk agent productivity with GenAI that suggests solutions
Read the blogOpenText Service Management
Read the overviewThey modernized their service management
Read the ebookITSM buyer's guide
Read the ebookBoost service desk agent productivity with GenAI that suggests solutions
Read the blogHow can we help?
Footnotes
Footnotes
- * Prices are based on minimum contract duration and units purchased.