Communications (CXM)

OpenText Exstream

Transform customer communications into exceptional experiences

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Overview

See how Exstream delivers highly personalized, engaging customer experiences

OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.

Why choose OpenText Exstream?

  • The leading enterprise CCM application

    Leverage the performance, scalability and easy integration of the “market-share leading CCM solution trusted by the largest enterprises globally.” 1

    [1] IDC MarketScape, 2019

  • Unmatched flexibility

    Deploy off-cloud, in public clouds or as a managed service, fully integrate with existing customer systems of record and support all communication types and digital channels.

  • Ongoing enterprise CCM innovations

    Take personalization at scale to the next level with continual pragmatic innovation such as AI/ML assisted authoring, template rationalization and co-innovation with Google CDP.

How Exstream can benefit business

Discover the advantages of using OpenText Exstream.

Read the position paper
  • Personalize customer conversations

    Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.

  • Improve business metrics

    Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.

  • Reduce costs

    Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.

  • Mitigate risks

    Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.

  • Maximize customer lifetime value

    Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.

Features

  • Containerized cloud communications

    Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities.

  • Support mobile customer communications

    Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.

  • Easy content authoring

    Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.

  • Customer engagement analytics

    Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.

  • Integration everywhere

    Integrates with any application, including ERP, CRM and the OpenText Experience Platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.

Take advantage of OpenText and partner services

Deployment

OpenText offers deployment choice and flexibility for Exstream

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Partners

OpenText helps customers find the right solution, the right support and the right outcome.

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with OpenText Exstream

More customer stories
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BlueShore Financial delivers tailored client communications with OpenText Exstream

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NAV consolidates customer communication platforms with OpenText

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Yorkshire Building Society improves customer communications with OpenText

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Broadridge personalizes billions of communications per year

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Exstream resources

How to center customer communications in your first-party data strategy

Read the blog

How to improve donor relations with personalized communication

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OpenText Exstream for Insurance

Read the overview

OpenText Exstream for Healthcare

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OpenText Content Author

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OpenText Exstream Empower Editor

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OpenText Exstream for Saleforce

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