Industry Solutions

Insurance

Enhance customer engagement, gain actionable insights and maintain security and compliance

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68%
of customers don’t believe their insurer will attend to their long-term financial well-being[1]

Overview

Discover how to build customer experiences that drive engagement and retention

Insurance companies are under pressure to meet rising customer expectations, address ever-evolving regulations and security threats, and optimize and expedite claims processing. This is driving a demand for solutions that help improve the customer experience, enhance information exchange, digitize claims processing, protect personal and confidential data and mitigate compliance risk.

Key Insurance solutions

A man looking for Auto Insurance on his computer while drinking from his cup.

What makes OpenText different

  • Industry powerhouses trust OpenText

    19 of the top 20 large financial institutions rely on OpenText solutions.

  • Recognized as a leader in CCM software

    Seven of the top 10 Fortune 500 P&C insurers use OpenText™ Exstream™.

  • Proven solutions to transform customer experiences

    Nine of the top 10 Fortune 500 life insurers use OpenText CCM solutions.

Leaders trust OpenText

Learn how leading Insurance providers lean on OpenText solutions.

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Acuity streamlines personalized, multi-channel correspondence

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Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

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Leading life insurer in India turns to OpenText for enterprise-wide digital transformation

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Insurance resources

Footnotes

  1. [1] Eagle Hill Consulting, Overlooking the Employee Experience Means Financial Organizations Underachieve in their Customer Experience, 2021
  2. [2] Eagle Hill Consulting, For financial services companies, taking action on employee experience will elevate their customer experience too, (N.D.)
  3. [3] Gartner, The Future of Sales, 2020