Insurance companies are under pressure to meet rising customer expectations, address ever-evolving regulations and security threats, and optimize and expedite claims processing. This is driving a demand for solutions that help improve the customer experience, enhance information exchange, digitize claims processing, protect personal and confidential data and mitigate compliance risk.
With 62% of financial services workers saying the overall employee experience positively impacts their ability to serve customers, there is a renewed focus on employees.
Companies are enhancing machine learning, process mining, process automation and API integration use to replace high complexity levels with end-to-end automation.
Online, convenient transactions continue to ramp up, with 80% of all customer interactions expected to happen via digital channels by 2025.
There is a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.
The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
A need to modernize legacy applications and shorten service launch timelines has accelerated the pre-pandemic cloud migration momentum.
Drive customer and employee satisfaction, brand loyalty and revenue growth
Offload complex treasury integrations to improve cash visibility and optimize working capital
Automate and integrate processes to drive compliance and mitigate privacy risk
19 of the top 20 large financial institutions rely on OpenText solutions.
Seven of the top 10 Fortune 500 P&C insurers use OpenText™ Exstream™.
Nine of the top 10 Fortune 500 life insurers use OpenText CCM solutions.
Learn how leading Insurance providers lean on OpenText solutions.See more success stories