OpenText Cloud Success Subscriptions
Introducing our NEW Cloud Success Subscriptions that drive deeper adoption and accelerate time to value
Overview
OpenText™ Cloud Success Subscriptions provide three distinct service packages tailored to address customer unique needs and foster growth. Each subscription combines success management and technical success to accelerate adoption, deliver tangible value, and ensure long-term success. By providing direct access to OpenText experts, customers can overcome obstacles and scale their solutions effectively.
Cloud Success Subscriptions
Your business goals evolve. Whether you're new to OpenText or seeking to optimize your investment, OpenText Customer Success offers three service offerings designed to help you overcome your biggest business challenges and scale for future growth.
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Standard Success
Access a wide variety of online resources via our exclusive Customer Success Portal and receive guidance from customer and technical success experts who can help you along your customer success journey.
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Premier Success
Work alongside a Customer Success Team to crystallize your business goals and through our Success Planning Services that can help define expectations, reduce time to value and guide the success of your OpenText solution. Access Technical Success Services, for support of customizations, integrations, and interfaces including third-party products.
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Signature Success
Collaborate with your Customer Success Manager (CSM) to develop a comprehensive success strategy and roadmap aligned with your long-term goals, plan for key milestones, prioritized upgrades, and strategies to boost end-user adoption. Leverage the deep product knowledge of your Technical Success Manager to accelerate ROI and create a customized success plan.
How OpenText Cloud Success Subscriptions can benefit business
Realize the full value of your investment by coupling our Cloud Success Subscriptions along with our Success Program Management services to expedite go-live, faster time to value and ensure long term success through our tailored success planning services.
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Plan for success
Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.
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Connect with technical experts
Leverage your OpenText Technical Success Services to engage cloud experts at the right time and to plan for scalability.
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Accelerate your journey
Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.
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Drive meaningful impact
A Technical Success Manager consults with you to plan for scalability and conducts Performance, Solution Health, Capacity, and Architecture Reviews.
Featured elements
| Standard | Premier | Signature | |
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| Digital Success Portal and Welcome Kit |  |
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| Cloud Service Kickoff and Tailored Onboarding | |
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| Standard Support | |
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| Customer Success Manager and Success Planning Services | |
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| Monthly Cloud Consumption and SLA Reporting | |
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| Support for Customizations, Integrations and 3rd Party Products | |
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| Technical Services – Success Flex Days | |
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| OpenText Leadership Sponsor | |
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| Technical Success Manager | |
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| Prioritized Upgrade Planning | |
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| Access to Standby Technical Resources for Key Event Management | |
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| Customizable Application Performance Monitoring | |
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| Capacity, Architecture and Health Reviews to plan for scalability | |
