OpenText™ Customer Success Services offers deeper strategic engagement by connecting customers with OpenText experts to develop a custom success plan beyond purely technical factors. The program defines clear goals, tracks key organizational metrics, and creates a strategic roadmap tailored to each customer’s self-determined business outcomes to maximize the value realized from their solution.
Realize the full value of OpenText investments and meet organizational objectives using a fully defined governance framework.
Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.
Leverage your OpenText customer success manager to engage product, adoption and cloud experts at the right time.
Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.
Optimize customer product journeys, create a roadmap to success and plan beyond technical factors in outcome-driven workshops.
Develop a clearly documented and comprehensive joint success plan to track and monitor goals, metrics and key milestones across your product journey.
Engage with product, adoption, and cloud experts in a series of relevant, tailored workshops to ensure business owners and users stay engaged throughout your product lifecycle.
Establish a framework to provide clarity and confidence in decision-making with success checkpoints and a value realization scorecard to track key metrics.
Create a roadmap for ongoing success with enhanced service planning, product portfolio reviews and community engagement.
Avoid common oversights and address business needs with a prescriptive success methodology.
OpenText offers deployment choice and flexibility for Customer Success Services.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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