OpenText™ Customer Success Services offers deeper strategic engagement by connecting customers with OpenText experts to develop a custom success plan beyond purely technical factors. The program defines clear goals, tracks key organizational metrics, and creates a strategic roadmap tailored to each customer’s self-determined business outcomes to maximize the value realized from their solution.
Realize the full value of OpenText investments and meet organizational objectives using a fully defined governance framework.
Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.
Leverage your OpenText customer success manager to engage product, adoption and cloud experts at the right time.
Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.
Optimize customer product journeys, create a roadmap to success and plan beyond technical factors in outcome-driven workshops.
Customer Success Services ensures a successful product journey that measurably drives business objectives beyond technical factors and provides the guidance needed to envision future growth.
Develop a clearly documented and comprehensive joint success plan to track and monitor goals, metrics and key milestones across your product journey.
Engage with product, adoption, and cloud experts in a series of relevant, tailored workshops to ensure business owners and users stay engaged throughout your product lifecycle.
Establish a framework to provide clarity and confidence in decision-making with success checkpoints and a value realization scorecard to track key metrics.
Create a roadmap for ongoing success with enhanced service planning, product portfolio reviews and community engagement.
Avoid common oversights and address business needs with a prescriptive success methodology.