Services & Support

OpenText Customer Success Services

Drive deeper product adoption and richer engagement, onboard users faster and accelerate time to value



OpenText™ Customer Success Services offers deeper strategic engagement by connecting customers with OpenText experts to develop a custom success plan beyond purely technical factors. The program defines clear goals, tracks key organizational metrics, and creates a strategic roadmap tailored to each customer’s self-determined business outcomes to maximize the value realized from their solution.

How OpenText Customer Success Services can benefit business

Realize the full value of OpenText investments and meet organizational objectives using a fully defined governance framework.

  • Plan for success

    Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.

  • Connect with experts

    Leverage your OpenText customer success manager to engage product, adoption and cloud experts at the right time.

  • Accelerate your journey

    Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.

  • Drive meaningful impact

    Optimize customer product journeys, create a roadmap to success and plan beyond technical factors in outcome-driven workshops.

Customer Success Services resources

Ensure a successful cloud journey with Customer Success Services

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Discover OpenText Cloud Managed Services

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Accelerate the cloud journey

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Adoption Strategy Development FasTrak

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Introducing L.O.V.E. by OpenText

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7 ways to boost user adoption

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Accelerate Digital Transformation with the Cloud

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Avoiding four common pitfalls when moving to the cloud

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