OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
OpenText™ Cloud Success Subscriptions provide three distinct service packages tailored to address customer unique needs and foster growth. Each subscription combines success management and technical success to accelerate adoption, deliver tangible value, and ensure long-term success. By providing direct access to OpenText experts, customers can overcome obstacles and scale their solutions effectively.
Your business goals evolve. Whether you're new to OpenText or seeking to optimize your investment, OpenText Customer Success offers three service offerings designed to help you overcome your biggest business challenges and scale for future growth.
Access a wide variety of online resources via our exclusive Customer Success Portal and receive guidance from customer and technical success experts who can help you along your customer success journey.
Work alongside a Customer Success Team to crystallize your business goals and through our Success Planning Services that can help define expectations, reduce time to value and guide the success of your OpenText solution. Access Technical Success Services, for support of customizations, integrations, and interfaces including third-party products.
Collaborate with your Customer Success Manager (CSM) to develop a comprehensive success strategy and roadmap aligned with your long-term goals, plan for key milestones, prioritized upgrades, and strategies to boost end-user adoption. Leverage the deep product knowledge of your Technical Success Manager to accelerate ROI and create a customized success plan.
Realize the full value of your investment by coupling our Cloud Success Subscriptions along with our Success Program Management services to expedite go-live, faster time to value and ensure long term success through our tailored success planning services.
Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.
Leverage your OpenText Technical Success Services to engage cloud experts at the right time and to plan for scalability.
Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.
A Technical Success Manager consults with you to plan for scalability and conducts Performance, Solution Health, Capacity, and Architecture Reviews.
Standard | Premier | Signature | |
---|---|---|---|
Digital Success Portal and Welcome Kit | |||
Cloud Service Kickoff and Tailored Onboarding | |||
Standard Support | |||
Customer Success Manager and Success Planning Services | |||
Monthly Cloud Consumption and SLA Reporting | |||
Support for Customizations, Integrations and 3rd Party Products | |||
Technical Services – Success Flex Days | |||
OpenText Leadership Sponsor | |||
Technical Success Manager | |||
Prioritized Upgrade Planning | |||
Access to Standby Technical Resources for Key Event Management | |||
Customizable Application Performance Monitoring | |||
Capacity, Architecture and Health Reviews to plan for scalability |