Services & Support

OpenText Customer Success Services

Drive deeper product adoption and richer engagement, onboard users faster and accelerate time to value

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Overview

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OpenText™ Customer Success Services offers deeper strategic engagement by connecting customers with OpenText experts to develop a custom success plan beyond purely technical factors. The program defines clear goals, tracks key organizational metrics, and creates a strategic roadmap tailored to each customer’s self-determined business outcomes to maximize the value realized from their solution.

How OpenText Customer Success Services can benefit business

Realize the full value of OpenText investments and meet organizational objectives using a fully defined governance framework.

  • Plan for success

    Monitor key metrics and milestones across the product journey and collaborate on a joint success plan for value realization.

  • Connect with experts

    Leverage your OpenText customer success manager to engage product, adoption and cloud experts at the right time.

  • Accelerate your journey

    Faster onboarding and time-to-value with curated best practices, tailored templates and enablement resources.  

  • Drive meaningful impact

    Optimize customer product journeys, create a roadmap to success and plan beyond technical factors in outcome-driven workshops.

Take advantage of OpenText and partner services

Deployment

OpenText offers deployment choice and flexibility for Customer Success Services.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Partners

OpenText helps customers find the right solution, the right support and the right outcome.

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Customer Success Services resources

7 ways to boost user adoption

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Accelerate Digital Transformation with the Cloud

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Avoiding four common pitfalls when moving to the cloud

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