Many organizations need additional skills and resources to get the most from their Information Management investments. The OpenText Optimize Assist Program offers expertise to address these challenges.
Meet individual business needs with a flexible, cost-effective program.Contact us
Use expert help to ensure solutions are always running at their best, boosting adoption and thus Return on Investment.
Speed up incident resolution and reduce downtime with agreed service response times.
Improve stability and reduce downtime to decrease incidents that take IT away from other business priorities.
Receive innovative problem solving and advice with access to the software developers.
The Optimize Assist Program contains four core services and allows customers to further personalize their program by selecting additional services to meet IT and business unit needs.
Resolve complex issues or take over maintenance and support activities when IT staff are focused on other priorities by calling in OpenText experts for pre-planned flex days.
Get help identifying issues, spotting trends and determining potential areas for future problem management.
Get a single point of contact responsible for service delivery and customer satisfaction as well as managing all communication and reporting with OpenText.
Ensure assets, configuration items and management database documentation are current to allow technical consultants to respond quickly to incidents.