Customer stories

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Cimubisa uses OpenText™ Enterprise solutions to reduce risk and lower maintenance costs by 90%

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  • Improved development processes
  • Effective modernization partnership between HP and OpenText (formerly Micro Focus)
  • Improved IT efficiency
  • Maintained existing business logic thus minimizing project risk
  • Reduced ongoing maintenance costs by 90%


Like many government organizations, Cimubisa was under pressure to better synchronize its business and IT strategies, increase efficiency and reduce operating costs. Other important factors such as process integration, information and data alignment, updating applications and the desire to introduce a flexible, virtualized development environment all pointed towards modernizing its infrastructure and applications under a cohesive platform strategy.


Architecture consolidation

Some Cimubisa IT infrastructure was already based on HP and - in a bid to consolidate the architecture and simplify vendor relations - Cimubisa chose the HP open server architecture as the basis for its broader core systems modernization program.

Different options, including a phased approach, were considered. However, because more than 4,000 applications were involved, many of which were interconnected, it was felt a ‘big bang’ approach was the best option, as only the integration processes that were already in place would need adapting. During the next 14 months, all applications were moved to the new HP server environment while preserving business logic and database structures. This minimized risk, while the City of Bilbao’s IT operations continued as usual.

Technology is important, but people and processes more so

When delivering a project which changes the technological foundations of an organization that has seen no major change in the last 20 years, the biggest challenge is the ability of people to adapt to the change. Roibal comments:

Partners such as HP and Micro Focus (now OpenText) proved invaluable. The experience, methodology and tools required to successfully conduct a project of this magnitude and complexity, within the budget and timescales set, can only come with years of experience.

Manu Roibal
Operations and Systems Director, Cimubisa

Cost-effective service to the city

Teresa Alba Zubizarreta, General Manager of Cimubisa, added: “With the help of HP and Micro Focus (now OpenText) we focused on improving the management applications to support our business processes, information transparency, the integration of new tools to help our decision-making processes and improving IT governance. They all contribute to offering a better service to our city at a more optimum price.”

Roibal concludes:

The new HP and Micro Focus (now OpenText) solution enables us to maintain the same functions at just 10% of the previous maintenance costs. It meets our strategic approach without compromise, and includes a long-term vision of scalability to provide for future growth.

Manu Roibal
Operations and Systems Director, Cimubisa

About Cimubisa

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Cimubisa provides IT services to the Municipal Corporation of Bilbao and its companies. As well as computer systems, Cimubisa is responsible for communications infrastructures, software, and user support.