Baird
Challenge
Baird wanted to significantly enhance its operational efficiency and employee productivity. In the past, when Baird established a new client relationship, the private wealth management team would have to obtain its new client’s paperwork and manually input the data into a content management system. The onboarding process touches on critical line-of-business systems, regulatory compliance and a company’s intellectual capital. This was a very time-consuming and labor-intensive process. On boarding new brokers also involves transferring data about the many new customers with current investment products into the Baird accounting system.
Solution
With LiquidOffice and its Intelligent Forms Automation capabilities, Baird is able to rapidly transform all new client paperwork into digital data, bringing control, security and visibility into every step of the on boarding process. As a result, Baird can double its volume without having to increase its staff, delivering significant cost savings to the company.
“OpenText LiquidOffice allows our company to operate with the speed and agility we need to provide superior service to our clients,” says Scott Hanson, operations strategic support director at Baird. “Prior to the deployment of LiquidOffice, our users had to search for the documents needed to facilitate our transactions or they would have to follow up with the client to get additional documents signed. Now, they can gather all of the necessary forms for the client with the click of a button. We are very pleased with the product’s performance, scalability, and security capability.”
LiquidOffice addresses the need in complex eForms and information processing implementations to manage forms and documents together throughout a process as a combined packet. With LiquidOffice’s ability to manage forms, data and documents together within a packet, and dynamically access these standalone or as part of a collection, Baird is able to adjust its process depending upon real-time conditions that are automatically detected.
This allows packets to be acted upon in the same manner that individuals are accustomed to in a paper world, but with the underpinning of completely secure and automated processes. Users are guided through the process using an intuitive wizard or table-of-contents-type directory to ensure completion at each step.
