OpenText Universal Discovery and CMDB
Resolve incidents faster with rich IT discovery and CMDB software
Analysts say modernizing your CMDB delivers better ITRead the white paper
Overview
Better IT visibility leads to fewer Tier 1 incidents, faster resolutions, and reduced security risks. Discover how deep IT discovery and enterprise CMDB software benefits your IT teams and delivers true business value, no matter what IT tools you’re using.
Why OpenText Universal Discovery and CMDB?
Foundational enterprise CMDB software powered by deep IT discovery delivers real business value. How? By creating a trusted source of configuration management data that can be shared across all your IT teams and tools.
- 85%
reduction in emergency changes
Conduct proactive impact analysis to understand the risks of changes before they happen.
Build a more accurate CMDB - $2M
projected savings over 3 years
Track 10,000 servers across environments and cut costs with deep visibility into configuration details.
See more IT with your CMDB - 100%
compliance with regulations
Easily track and identify misconfigured or noncompliant infrastructure.
Read an IT discovery story
With a fast-growing infrastructure we needed a better way to manage all our configuration items (CIs) and assets.
Read the customer story
Use cases
Respond quickly, operate securely, and spend wisely with insights gained from accurate, timely, trusted CMDB data that informs all your IT processes. Make informed business decisions based on true IT visibility.
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Set aside concerns about tool disruption or replacement costs. Our vendor-neutral approach to IT discovery lets you fuel ServiceNow CMDB and ITSM, BMC, Atlassian Jira, and other tools with the best configuration data available—no need to rip and replace anything.
Get more from your CMDB, including ServiceNow -
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Build a comprehensive CMDB of IT assets and configuration items (CIs) across on-premises and multicloud environments—including endpoints and networking devices—to improve IT visibility and accelerate issue resolution.
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Maintain business continuity by ensuring IT stability, despite daily disruptions. Understand the impact of change on service delivery and unplanned downtime—even before the change is made—and troubleshoot incidents faster for better resolution times.
Learn how CMDBs minimize downtime -
Gain total visibility across all apps, networks, and infrastructure—on cloud and off. Only then can you swiftly identify misconfigured or noncompliant infrastructure, as well as outdated or vulnerable software, to reduce security and compliance risks.
Enhance security with better CMDB data -
Cut incident recovery times and improve service desk responses by operating from a trusted source of configuration data that aligns the entire IT organization.
Key features
The quality of your CMDB depends on the depth, breadth, and timeliness of your IT discovery. See how richer, deeper discovery and role-specific reporting and dashboards can improve your CMDB software experience and usefulness.
Advanced network discovery
Discovers more than 250 vendors and 3,500 network devices for detailed Layer 2 configuration information of physical and virtual networking components, including SDN, SDWAN, firewall, and wireless.
Get network discovery details
Dynamic software discovery
Draws from a constantly growing content library of over 140,000+ software titles and end-of-life data to help you strengthen the compliance and security of installed software.
Improve your software security
Agentless, agent-based, and change-driven discovery
Provides access to deep, timely configuration data across multicloud and on-premises estates, networks, and intermittently connected endpoints—like laptops, desktops, and mobile devices—with one tool.
Service mapping and modeling
Reveals how your infrastructure delivers business-critical applications and services—enabling you to improve change management, configuration management, and mean-time-to-repair (MTTR).
See how a CMDB improves MTTR
Multicloud discovery
Identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud—without requiring the thousands of discovery licenses typically needed to provide clarity for cloud migrations.
Robust reporting and dashboards
Makes it easy to design widgets, dashboards, and stakeholder-specific reports that demonstrate value to all levels of your business.
Integrations
With OpenText Universal Discovery and CMDB, there’s no need to rip and replace the IT tools and platforms you rely on. Instead, enhance them with better IT discovery and more accurate CMDB data that boosts your team’s responsiveness and productivity.
ServiceNow
BMC Helix
Jira Service Management
Microsoft System Center Operations ManagerMicrosoft Intune
Cisco Catalyst Center
Jamf
InfobloxMicrosoft Configuration Manager
NetApp
HPE OneView
Dynatrace
CyberArk
HashiCorp
BeyondTrust
Broadcom SiteMinder SSO
Raynet
SalesforceMicrosoft® Power BI
TableauAccelerate the value of OpenText Universal Discovery and CMDB
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
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OpenText Universal Discovery and CMDB community
Connect and communicate with fellow OpenText Universal Discovery and CMDB practitioners. Exchange ideas, share insights, and get answers from customers, partners, and OpenText specialists.
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
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Get a trusted partner to guide your information management path
Your journey to success
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Accelerate your information management journey
Consulting Services
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Propel your business into the future with modern solutions
NextGen Services
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Unlock the full potential of your information management solution
Customer Success Services
Integrations
OpenText Universal Discovery and CMDB integrates with many other OpenText Observability and Service Management solutions.
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OpenText™ Service Management (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM)
OpenText Service Management
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OpenText™ Network Operations Management provides centralized visibility, control, and automation across your entire network—whether physical, virtual, or software-defined
OpenText Network Operations Management
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OpenText™ Cloud Management puts you firmly in control by delivering complete visibility and operational consistency across all your clouds
OpenText Cloud Management
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OpenText™ AI Operations Management (Operations Bridge) is enterprise event and performance management software
OpenText AI Operations Management
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OpenText™ Asset Management delivers enterprise-ready IT hardware and software asset management
OpenText Asset Management
Deployment
OpenText offers flexible deployment options for OpenText Universal Discovery and CMDB.
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Run anywhere and scale globally in the public cloud of your choice
OpenText on public cloud
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Your cloud, your control
OpenText Private Cloud
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
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Search OpenText's Partner directory
Find a Partner
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Explore OpenText's Partner solutions catalog
Application Marketplace
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Industry-leading organizations that enhance OpenText products and solutions
Strategic Partners
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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CMDB and IT discovery training from beginner to advanced
Learn to effectively manage your OpenText Universal Discovery and CMDB software—your entire IT organization benefits. Courses range from essential concepts to advanced development.
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Universal Discovery and CMDB resources
OpenText Universal Discovery and CMDB
Read the product overviewIncrease visibility with better IT discovery
View the infographicThe role discovery and CMDB plays in compliance and security
Read the solution overviewThe roles discovery and CMDB play in troubleshooting and reliability
Read the solution overviewThe roles discovery and CMDB play in asset management
Read the solution overviewThe roles discovery and CMDB play in AI success
Read the solution overviewOpenText Universal Discovery and CMDB
Read the product overviewIncrease visibility with better IT discovery
View the infographicThe role discovery and CMDB plays in compliance and security
Read the solution overviewThe roles discovery and CMDB play in troubleshooting and reliability
Read the solution overviewThe roles discovery and CMDB play in asset management
Read the solution overviewThe roles discovery and CMDB play in AI success
Read the solution overviewAvoid Tier 1 incidents with a better CMDB from OpenText
Watch the video
OpenText Universal Discovery and CMDB: Augmenting discovery for ServiceNow
Watch the video-
OpenText Universal Discovery and CMDB can be deployed via SaaS, public or private cloud, or on premises to meet your technical, regulatory, or business requirements.
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You can use OpenText Universal Discovery and CMDB to deliver better IT discovery data without replacing existing CMDBs that may be tightly integrated with the ITSM or ITAM tools you use.
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No, but one should be designated as the authoritative source for configuration information. Most enterprise organizations running three or more CMDB solutions report higher levels of general satisfaction and better cost-to-value ratios, according to a recent survey on the topic.
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Currently we support GenAI configuration item summaries through OpenText™ Service Management Aviator™ and smart software analytics to improve software recognition by OpenText Universal Discovery and CMDB. Forthcoming releases will have even more AI innovations to make configuration management easier.
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OpenText Universal Discovery and CMDB can handle the world’s largest enterprise IT environments. It can capture up to 200,000 servers or desktops with up to 200 million CIs per instance depending on storage used.
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OpenText Universal Discovery and CMDB is one of the most customizable CMDBs around. You can easily extend CI types and attributes to match business requirements. And all discovery commands are visible and can be modified as needed.
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Recommended technical requirements to deploy our solution vary on the deployment model used and IT environment size. A small on-premises deployment generally consists of a server to run the discovery probe, a server to run the CMDB software, and access to a database.
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It discovers servers, network and storage devices, desktops, laptops, virtual machines, containers, and cloud services from AWS, Azure, GCP, and OCI. It also identifies 140,000+ software titles across on-premises and multicloud environments, either by a schedule or in real time.
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Read the blogOpenText Universal Discovery and CMDB product documentation
Learn moreOpenText Universal Discovery Content Pack documentation
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Learn moreOpenText Universal Discovery and CMDB product documentation
Learn moreOpenText Universal Discovery Content Pack documentation
Learn moreOpenText Universal Discovery Inventory Discovery Knowledge Pack documentation
Learn more
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