Retail and consumer goods industry solutions
Enhance consumer engagement with omnichannel retail solutions and AI
Leaders trust OpenText
Leaders trust OpenText
Discover retail and consumer goods solution innovations
Proactive performance engineering for seasonal scale
Seasonal spikes in online shopping often cause slowdowns and website crashes—upsetting customers and generating unexpected costs. Seamlessly scale for peak and seasonal sales with a comprehensive performance engineering strategy, including intelligent performance and load testing.
Information management across the customer value chain
Modern supply chains are too complex to be managed manually. Connect data and processes in a digital thread to improve supply chain operations, boost consumer confidence, enhance regulatory compliance, and enable visibility and collaboration across an advanced, consumer goods supply chain.
Proactive performance engineering for seasonal scale
Seasonal spikes in online shopping often cause slowdowns and website crashes—upsetting customers and generating unexpected costs. Seamlessly scale for peak and seasonal sales with a comprehensive performance engineering strategy, including intelligent performance and load testing.
Information management across the customer value chain
Modern supply chains are too complex to be managed manually. Connect data and processes in a digital thread to improve supply chain operations, boost consumer confidence, enhance regulatory compliance, and enable visibility and collaboration across an advanced, consumer goods supply chain.
Discover retail and consumer goods market solutions
Retail
Retail companies need AI-driven solutions that increase customer engagement, enable omnichannel retail, improve brand awareness, and optimize supply chains.
Automate and optimize supply chain processes with integrated supply chain solutions
Explore supply chain integration solutions
Improve customer engagement with total experience for omnichannel retail
See customer experience management solutionsConsumer goods
Ongoing global disruptions are driving the need for better supply chain visibility, resilience, and agility. An advanced, consumer goods supply chain driven by AI can help you meet these expectations.
Supplier management solutions streamline trading partner management
Explore supplier management solutions
Ensure global compliance and drive process efficiency through invoice automation
Discover e-Invoicing software and solutionsRetail and consumer goods use cases
Faced with ongoing global disruptions, retail and consumer goods companies are under tremendous pressure to transform and improve operations while delivering better consumer engagement.
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Trading partner community management
Centralize partner information for internal staff, and allow external users to update their own profiles—minimizing workloads and ensuring consistent, accurate partner data.
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E-Invoicing
Streamline processes and ensure global compliance by modernizing your invoice system and embracing automation.
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Shipment track and trace
Anticipate, respond to, and avoid supply chain disruptions by using supply chain tracking software to manage every stage of the extended supply chain and gain accurate, real-time end-to-end visibility.
Explore more solutions
Artificial intelligence in retail
OpenText™ Aviator empowers retail companies to accelerate intelligent automation, elevate customer and employee experiences, and drive AI-powered insights—securely and at scale.
Watch the demo
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Reimagine knowledge with AI-ready content management solutions
Easily capture, access, share, and use structured and unstructured data with a full suite of end-to-end enterprise content management solutions
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Enhance business performance with supply chain integration
Optimize information flows across your ecosystem to boost efficiency, speed up partner onboarding, gain supply chain visibility, and more
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Securely track assets and shipments with an AI-powered, identity-driven IoT platform
Simplify device provisioning, management, data ingestion, and handling, as well as correlate IoT master data with existing data
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Defend your organization with precision and secure it with confidence
Anticipate and address cyber risks with advanced threat visibility and insights so you can keep your organization safe from any threat
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Cut the cost and complexity of IT operations
Transform IT operations by unifying service management, AIOps, observability, automation, CMDB, and asset management
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Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Improve developer experience, ship high-quality applications faster, and meet increasing business demands without compromising security
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Reimagine conversations with unforgettable customer experiences
Deliver a flawless customer experience in one cohesive platform by connecting experiences, media, communications, messaging, and data
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Build custom applications using proven information management technology
Give developers the power to easily extend or build custom applications with ready-to-use solutions
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Reach new heights in productivity with a secure AI content assistant
Free up employees’ time with an AI content assistant that boosts employee efficiency and productivity through conversational search and summarization
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Gain better insights with generative AI for supply chains
Manage your supply chain operations on your terms with a conversational GenAI, self-service advisor that instantly answers questions and requests
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Predict, act, and win with real-time analytics on a smarter data platform
Transform your data into actionable insights with real-time analytics—empowering you to handle your most difficult analytics challenges
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Improve your security posture with AI cybersecurity and agile threat detection
Deploy new threat detection models within hours to protect from new and evolving threats
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Empower users, service agents, and IT staff to find answers with private generative AI
Allow users to self-resolve common requests, help service agents resolve tickets faster, and simplify troubleshooting for IT staff
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Embrace AI in DevOps for faster app delivery, development, and automated software testing
Empower application developers, supercharge application delivery, and unlock deep insights into your digital value stream KPIs
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Elevate customer communications and experiences with generative AI
Enable marketers and customer success teams to generate contextual, personalized, and relevant content using an AI foundation
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Get AI ready with a composite API that creates connections with RESTful services
Connect private cloud platforms and cloud-based SaaS applications to provide a single, secure, governed feed to take advantage of AI
Leverage total experience to achieve world-class customer satisfaction
Drive customer and employee satisfaction, brand loyalty, and revenue growth; achieve operational excellence; and gain a 360-degree view of the customer across the enterprise, applications, and systems.
Read the blog
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Reimagine knowledge with AI-ready content management solutions
Easily capture, access, share, and use structured and unstructured data with a full suite of end-to-end enterprise content management solutions
-
Enhance business performance with supply chain integration
Optimize information flows across your ecosystem to boost efficiency, speed up partner onboarding, gain supply chain visibility, and more
-
Securely track assets and shipments with an AI-powered, identity-driven IoT platform
Simplify device provisioning, management, data ingestion, and handling, as well as correlate IoT master data with existing data
-
Defend your organization with precision and secure it with confidence
Anticipate and address cyber risks with advanced threat visibility and insights so you can keep your organization safe from any threat
-
Cut the cost and complexity of IT operations
Transform IT operations by unifying service management, AIOps, observability, automation, CMDB, and asset management
-
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Improve developer experience, ship high-quality applications faster, and meet increasing business demands without compromising security
-
Reimagine conversations with unforgettable customer experiences
Deliver a flawless customer experience in one cohesive platform by connecting experiences, media, communications, messaging, and data
-
Build custom applications using proven information management technology
Give developers the power to easily extend or build custom applications with ready-to-use solutions
-
Reach new heights in productivity with a secure AI content assistant
Free up employees’ time with an AI content assistant that boosts employee efficiency and productivity through conversational search and summarization
-
Gain better insights with generative AI for supply chains
Manage your supply chain operations on your terms with a conversational GenAI, self-service advisor that instantly answers questions and requests
-
Predict, act, and win with real-time analytics on a smarter data platform
Transform your data into actionable insights with real-time analytics—empowering you to handle your most difficult analytics challenges
-
Improve your security posture with AI cybersecurity and agile threat detection
Deploy new threat detection models within hours to protect from new and evolving threats
-
Empower users, service agents, and IT staff to find answers with private generative AI
Allow users to self-resolve common requests, help service agents resolve tickets faster, and simplify troubleshooting for IT staff
-
Embrace AI in DevOps for faster app delivery, development, and automated software testing
Empower application developers, supercharge application delivery, and unlock deep insights into your digital value stream KPIs
-
Elevate customer communications and experiences with generative AI
Enable marketers and customer success teams to generate contextual, personalized, and relevant content using an AI foundation
-
Get AI ready with a composite API that creates connections with RESTful services
Connect private cloud platforms and cloud-based SaaS applications to provide a single, secure, governed feed to take advantage of AI
Resources
Messaging just got a major glow-up
Learn about the WhatsApp and RCS features coming to OpenText™ Core Messaging.
Read the blog
Top 5 trends transforming retail and CPG in 2025
Explore five technological trends shaping the retail and consumer packaged goods (CPG) industries.
Read the blog
