Industry Solutions

Retail and consumer goods industry solutions

Enhance consumer engagement with omnichannel retail solutions and AI

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Discover retail and consumer goods solution innovations

Seasonal shoppers

Proactive performance engineering for seasonal scale

Seasonal spikes in online shopping often cause slowdowns and website crashes—upsetting customers and generating unexpected costs. Seamlessly scale for peak and seasonal sales with a comprehensive performance engineering strategy, including intelligent performance and load testing.

Abstract image of "digital threads"

Information management across the customer value chain

Modern supply chains are too complex to be managed manually. Connect data and processes in a digital thread to improve supply chain operations, boost consumer confidence, enhance regulatory compliance, and enable visibility and collaboration across an advanced, consumer goods supply chain.

Seasonal shoppers

Proactive performance engineering for seasonal scale

Seasonal spikes in online shopping often cause slowdowns and website crashes—upsetting customers and generating unexpected costs. Seamlessly scale for peak and seasonal sales with a comprehensive performance engineering strategy, including intelligent performance and load testing.

Abstract image of "digital threads"

Information management across the customer value chain

Modern supply chains are too complex to be managed manually. Connect data and processes in a digital thread to improve supply chain operations, boost consumer confidence, enhance regulatory compliance, and enable visibility and collaboration across an advanced, consumer goods supply chain.

Discover retail and consumer goods market solutions

Retail

Retail companies need AI-driven solutions that increase customer engagement, enable omnichannel retail, improve brand awareness, and optimize supply chains.

Explore retail solutions
Engineer inspecting a site

Automate and optimize supply chain processes with integrated supply chain solutions

Explore supply chain integration solutions
Happy customers engaging with phones and tablets

Improve customer engagement with total experience for omnichannel retail

See customer experience management solutions

Consumer goods

Ongoing global disruptions are driving the need for better supply chain visibility, resilience, and agility. An advanced, consumer goods supply chain driven by AI can help you meet these expectations.

Explore consumer goods solutions
Partners reviewing a document

Supplier management solutions streamline trading partner management

Explore supplier management solutions
Cartoon magnifying glass and invoice

Ensure global compliance and drive process efficiency through invoice automation

Discover e-Invoicing software and solutions

Retail and consumer goods use cases

Faced with ongoing global disruptions, retail and consumer goods companies are under tremendous pressure to transform and improve operations while delivering better consumer engagement.

  • Trading partner community management

    Centralize partner information for internal staff, and allow external users to update their own profiles—minimizing workloads and ensuring consistent, accurate partner data.

    Centralize supplier data

  • E-Invoicing

    Streamline processes and ensure global compliance by modernizing your invoice system and embracing automation.

    Reduce invoicing cost and complexity

  • Shipment track and trace

    Anticipate, respond to, and avoid supply chain disruptions by using supply chain tracking software to manage every stage of the extended supply chain and gain accurate, real-time end-to-end visibility.

    Gain end-to-end supply chain visibility

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Artificial intelligence in retail

OpenText™ Aviator empowers retail companies to accelerate intelligent automation, elevate customer and employee experiences, and drive AI-powered insights—securely and at scale.

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Leverage total experience to achieve world-class customer satisfaction

Drive customer and employee satisfaction, brand loyalty, and revenue growth; achieve operational excellence; and gain a 360-degree view of the customer across the enterprise, applications, and systems.

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Resources

Bloomin' Brands logo

Bloomin' Brands transformed corporate invoicing and accelerated cycle time

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Haier Group logo

Haier Group simplified access rights management

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Heineken Slovensko logo

Heineken Slovensko streamlined invoice and contract management processes

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LuLu Group International

Global retailer drove sales with 50% faster goods-receiving processes

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Carhartt logo

Carhartt standardized and streamlined information exchange

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L’Oréal logo

L’Oréal maximized the impact of client communications with OpenText

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April 11, 2025

Messaging just got a major glow-up

Learn about the WhatsApp and RCS features coming to OpenText™ Core Messaging.

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December 14, 2024

Top 5 trends transforming retail and CPG in 2025

Explore five technological trends shaping the retail and consumer packaged goods (CPG) industries.

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Digital threads for consumer goods manufacturers

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Improving security with dynamic zero trust in retail

Read the white paper

Digital threads for consumer goods manufacturers

Read the POV

Improving security with dynamic zero trust in retail

Read the white paper