Customer stories

Boscov's

Boscov's america's largest family-owned department store automates and streamlines B2B operations

Challenges

  • Provide customers with accurate and timely orders
  • Improve receiving and fulfillment processes
  • Create visibility for efficient and effective B2B operations

Results

  • OpenText Managed Services monitors all inbound and outbound documents

  • Managed Services has streamlined B2B processes

  • OpenText Active Catalogue provides a single source of information across the retail supply chain

Story

OpenText B2B Integration helps Boscov's improve the reach, reliability, and efficiency of its B2B processes.

OpenText Managed Services is integrated in everything that we do. We are very dependent on it and are very happy to be using the service.

Lori Reilly
EDI Coordinator, Boscov's Department Stores

About Boscov's

Boscov’s has a rich history of serving the needs of its loyal customers by offering a broad assortment of high quality merchandise and setting the gold standard in customer service. Having started more than a century ago with Solomon Boscov’s dream and his pack containing $8 worth of merchandise, Boscov’s now is America’s largest family-owned Department Store, with 43 locations across six states and a growing eCommerce business serving customers across the United States.