Multiple EDI technologies
Weathering the challenges of time, competition, and fluctuating markets, Carhartt has expanded its business; however, the company’s EDI was struggling to keep up. The ability to quickly and easily exchange information with suppliers, distributors, retailers, and other business partners is vital, and documents such as purchase orders, invoices, and advance ship notices are critical to the business. “Our EDI process was not streamlined. We had multiple tools to manage EDI transactions, which didn’t allow communications and direct connectivity functionalities,” says Mark Hurt, Manager of Enterprise Integration at Carhartt.
Navigating these multiple EDI tools was difficult for users and EDI-related processes were slow and inefficient. “We had delays in our process, which sometimes delayed shipment dates,” explains Hurt. The company’s goal was to consolidate and centralize from several tools to a single platform for secure, consistent, and rapid exchange of data, files, and documents.
A single comprehensive platform
Carhartt sought a comprehensive solution that would provide full EDI value-added network (VAN) services, including communication and mapping functionalities. “We needed a partner that could provide the VAN, the EDI mapping technology, as well as that communication software piece that we were missing,” says Hurt.
After evaluating several solutions, the Carhartt team selected BizManager, a comprehensive platform for managed file transfer, messaging, mapping, translation, tracking, and auditing. By sharing technology with the OpenText™ Trading Grid™—the world’s largest B2B network—and incorporating and simplifying industry standards, the solution ensures the uninterrupted flow of information and direct, secure transport of all types of data and documents. “OpenText was able to deliver everything in one cohesive toolset, including the communication connectivity. We’re now an in-house development shop, and we do all our communication connectivity and mapping,” says Hurt.
BizManager’s fully integrated mapping was a key selling point. Users can change the format and types of documents being processed based on predefined mapping instructions, and quickly create mapping rules. “A lot of tools did mapping, but we were looking for a one-tool solution for mapping, and OpenText was able to provide that,” says Hurt.
Efficient, streamlined, and standardized information exchange
With the new solution in place, Carhartt can connect and control its information exchange to maximize efficiencies and reduce cycle times. “The biggest value that we’ve seen is the speed and improvement of processes,” says Hurt. He adds that the solution has expanded Carhartt’s EDI capabilities, “We now have EDI set up with our vendor community and our retail/wholesale community— our suppliers as well as our customers.”
Seamless and speedy onboarding
Carhartt is also enjoying the benefits of seamless onboarding, with more than 200 trading partners now on the platform. In the past, the team had struggled to bring new partners onto its network. “It was a challenge for the team to get new partners onboarded. With OpenText BizManager, we can hit our onboarding goals much faster,” says Hurt. “When you increase speed to market, you’re increasing your value-add to partners. We’re onboarding a lot more partners every year, and we’re onboarding them with ease. OpenText BizManager made us a heck of a lot more efficient and we’re bringing more value to the business as a result.”