HR teams strive to deliver exceptional employee experiences, but manual work, disconnected documents, and ever-changing compliance requirements make it difficult. They need an HR document management solution that connects content and automates processes.

Simplify HR work with OpenText™ Content Management for SAP® SuccessFactors®—HR document management software that integrates with document tasks from SAP SuccessFactors. This secure platform leverages GenAI to deliver communications, ensure compliance, support e-signatures, and improve access to HR files, helping teams boost productivity and enhance employee experiences.

Why OpenText Content Management for SAP SuccessFactors

Unlock operational efficiency, reduce administrative burden, and enhance employee service with integrated HR document management software tailored to HR's unique challenges.

9+ million
managed employee record e-files
Support global HR operations with consolidated employee e-files, just like one nonprofit did to keep consistent records across its 100+ sites.
Read the customer story
Global
compliance and governance
Ensure data security and regulatory alignment in 24 localized languages with certified records retention.
Integrated
with SAP SuccessFactors and SAP HCM
Extend your HR ecosystem with our unique integration for faster onboarding, streamlined operations, and efficient automation.

As well as being fully compatible with our SAP SuccessFactors solutions, OpenText allows us to define automated document retention and deletion policies, which is a huge benefit for GDPR compliance.

Fausto Brembilla
SVP Head of Global HR Service Delivery, SAP
Read the customer story

Use cases

Equip HR, compliance, and operations teams with HR document management software so they can manage employee documents with automation, visibility, and control—supporting the full employee lifecycle and reducing risk across regions.

Rationalize and consolidate employee document templates to deliver faster onboarding, clearer communication, and improved compliance.
Get a tour of the job transfer process
Centralize documents from hiring to offboarding, and standardize access and handling across departments while ensuring consistency and compliance.
Apply intelligent automated document retention schedules and legal holds to comply with global HR regulations and reduce risk exposure.
Take a tour of the records retention process
Use audit trails to track document access and provide proof of secure handling when employees request their personal records under GDPR or CCPA regulations.
Prevent unnecessary exposure to unrelated employee files by aligning document access with SAP SuccessFactors and HCM organizational roles.
Use dashboards to monitor gaps in document completeness and catch overdue signatures or missing legal forms.

Key features

Deliver improved employee satisfaction with HR document management software that supports compliance and automation.

SAP SuccessFactors integration

Integrates document management software with candidate, employee, and new hire procedures to guarantee uniform communication and validation checks across the organization.

Cloud-based HR content repository

Centralizes HR files in the cloud to reduce paper handling, minimize loss or damage, and help teams quickly find records—saving time, effort, and storage costs.

Full digital workflows

Streamlines HR document handling with automated business workflows for bulk or individual approvals and signatures, underpinned by a comprehensive audit.

Automated HR communication

Accelerates the creation of employee documents to deliver accurate and personalized communication while eliminating keying errors.

Intelligent retention and disposition

Ensures compliance by automating retention policies created on employee life events—based on regional laws and company guidelines, eliminating manual tracking.

Analytics and reporting dashboards

Monitors activity, retention status, and compliance metrics with visual dashboards tailored to HR and legal needs.

Integrations

Ensure seamless employee services by integrating with the solutions that are already part of your HR processes.

Accelerate the value of OpenText Content Management for SAP SuccessFactors

Deployment

OpenText offers deployment choice and flexibility for OpenText Content Management for SAP SuccessFactors.

Your cloud, your control

OpenText Private Cloud
Develop, connect, and extend your information management capabilities

API from OpenText Developer Cloud

Free up resources, optimize performance and rapidly address issue

OpenText Off Cloud Managed Services

Professional Services

OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Get a trusted partner to guide your information management path

Your journey to success
Accelerate your information management journey

Consulting Services
OpenText Professional Services provides a strong basis for HR growth by combining end-to-end solution configuration with skilled certified consultants

OpenText Launch Service

Propel your business into the future with modern solutions

NextGen Services
Unlock the full potential of your information management solution

Customer Success Services

Partners

OpenText helps customers find the right solution, the right support, and the right outcome.

Search OpenText's Partner directory

Find a Partner
Explore OpenText's Partner solutions catalog

Application Marketplace

Industry-leading organizations that enhance OpenText products and solutions

Strategic Partners

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

OpenText Content Management SAP SuccessFactors Cloud Learning Subscription

OpenText Learning Services provides extensive learning and enablement programs to help practitioners, HR business users, and workers advance their knowledge and abilities—available as individualized, self-paced, online, instructor-led, and in-person training.

Premium Support

Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

Get personalized, one-on-one assistance from technical and strategic experts

Premium Support

OpenText Content Management for SAP SuccessFactors

SAP reduced document types by 96% and prepared for AI innovation in HR

Learn more

Global equipment and services company streamlines HR operations

Learn more

Scandinavian Airlines saves thousands of hours a year on HR-related people tasks

Learn more

OpenText Content Management for SAP SuccessFactors provides pre-delivered, certified integrations with key SAP SuccessFactors modules, including Employee Central, Recruiting, and Onboarding. These integrations connect directly to SAP SuccessFactors HCM data, enabling documents to be generated, stored, and managed as part of core HR workflows.
OpenText integrations are tested and supported by SAP, ensuring reliable operation within SAP SuccessFactors environments.

By enabling a seamless flow of employee, candidate, and new hire data, organizations can automate HR communications, accelerate business processes, and support compliance with regional and regulatory requirements.
SAP SuccessFactors HCM supports basic document handling, but is not designed for long-term employee document management. OpenText extends SAP SuccessFactors with advanced HR digital document management capabilities that go beyond the platform’s basic storage options, including:

Unlimited centralized content storage.

Automatic capture of documents generated during HR processes.

Enterprise-grade security, governance, and compliance.

Legal holds and records retention.

Cross-process visibility across the employee lifecycle.

SAP recommends using SAP SuccessFactors’ native document management service alongside OpenText document management to give HR departments a comprehensive system of record that meets regional retention and enterprise archiving requirements.
OpenText Content Management for SAP SuccessFactors supports flexible deployment options to match different IT and HR strategies. Organizations can choose fully managed cloud deployment, with OpenText handling hosting, performance, updates, and security, or deploy hybrid or on-premises environments when greater control or customization is required.
Large enterprise clients that choose a private cloud deployment of SAP SuccessFactors also often select the extended OpenText private cloud service to secure their long-term success and align to their SAP support contract, MaxAttention.

This flexibility allows organizations to modernize HR document management at their own pace while supporting HR digital transformation, compliance, and long-term governance requirements. Deployment options also support regional data residency requirements, helping organizations meet local privacy and regulatory obligations.
Document types, templates, and retention policies are managed centrally by HR within the OpenText interface. Using intelligent document processing, historic employee records can be quickly imported, classified against the correct document type, then stored in the employee file with applied records management. This allows teams to streamline how they deliver consistent compliance for current and ex-employees.
For configuration partners or HR business users, we provide best practice configurations in the Launch Service package giving teams a strong starting point. After go live, HR and compliance teams can update templates, adjust retention rules, and manage document structures as needs evolve. This strengthens HR document management practices and reduces reliance on external support.
OpenText delivers two semi-annual product releases per year, giving HR teams the flexibility to choose which release to adopt and when based on their operational calendar. We recommend organizations plan to update the platform every 12 months, with a maximum interval of 18 months. Regular updates ensure continued access to the latest integration capabilities that support AI, automation, and ongoing business improvements. The flexible release schedule allows HR teams to plan updates in line with their operational calendar, align internal resources, and maximize business value.
All upgrades are performed by the OpenText cloud services team, and each release is fully tested to avoid disruption. This approach supports HR digital transformation by ensuring continuous improvement without burdening internal IT or HR staff.
OpenText provides global implementation support, including an assigned onboarding manager from contract signing to go live. Deployments are handled by certified consultants to ensure best practices are followed. Training is available for HR and IT teams, and organizations can add premium support during or after deployment. This ensures teams are fully prepared to manage their employee document management processes long term.
Automated document generation and AI are key tools for HR departments looking to reduce manual effort. OpenText Content Management for SAP SuccessFactors provides standard integration to ensure communications are automatically triggered by events in SAP SuccessFactors, which deliver personalized, timely communication at scale. For example, a relocation event can automatically produce a contract amendment or change-of-employment letter, ensuring employees receive the right information instantly.
AI can help business users and service center staff find document templates, then automatically create documents based on AI conversations.

Business workflows can bulk generate offer letters, contracts, and hiring communications for large recruitment cycles, enabling HR teams to execute mass hiring activities efficiently.
OpenText™ Content Aviator, our AI content management solution, can integrate with SAP’s AI solution (SAP Joule) in an agent-to-agent integration pattern. These agents will deliver faster record discovery from the SAP SuccessFactors UI, allowing HR to answer questions and perform complex multi-step tasks across both environments.
Real-world HR scenarios include:

AI talent acquisition by reusing historic application data to tailor new job applications, reducing recruiter efforts.

Automated onboarding package assembly and compliance validation.

Combined employee performance data, manager feedback, and historical content to support HR and people managers during performance review cycles.

Integration of OpenText Content Aviator and SAP Joule will reduce manual effort, improve accuracy, and accelerate HR service delivery.