Improve customer experience, enhance customer communications and boost lifetime value. Read about the future of CX in this report.
10X
CX leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes[1]
Customer experience (CX) and communications matter more than ever. However, many organizations still operate from silos, causing disjointed communications that frustrate customers, damage brand loyalty and risk lost business.
Jumpstart digital transformation and improve CX with an omnichannel modernization strategy that attracts, retains and delights customers. See how OpenText is a leader on the Aspire Leaderboard – an interactive industry comparison tool.
A recent IDG survey of marketing firm business and IT executives reveals both their main objectives and biggest pain points in delivering client messages. Discover solutions for running campaigns more efficiently and effectively.
Leverage data to gain invaluable insights into customer needs and drivers, enabling better understanding and increased satisfaction.
Don’t miss opportunities with limited segmentation capabilities. Employ AI, embedded CDP and analytics to deliver relevant, hyper-personalized communications in context.
Eliminate friction and frustration by enabling seamless and cohesive omnichannel conversations with customers as they switch from one channel to another.
Bring marketing, service and transactional communications together in a single customer experience management (CXM) platform for consistency across the customer journey.
Build a strategic customer communications Center of Excellence (CoE) to bridge organizational silos, reduce costs and improve responsiveness.
Sales and marketing teams need to grow revenue. Without shared customer insights into preferences and behaviors, up and cross-sell opportunities are missed. Employ AI, embedded CDP and analytics to deliver relevant, hyper-personalized communications.
Today’s customers expect to be able to handle online interactions through their chosen channels. Providing omnichannel options often involves IT and complex processes. Easily create and optimize omnichannel customer experiences.
Businesses use multiple applications. Finding solutions that can’t integrate with ERPs, CRMs and other data systems compromises operational efficiency. Leverage a single solution that integrates with leading applications.
See how customers are succeeding with a communications and CX platform that is cloud-native, scalable and built for the enterprise.
See more success storiesOpenText offers a solution to improve relevancy, consistency and responsiveness:
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
Explore The Future of CX in 2023 and learn how OpenText can accelerate your digital transformation.