Their commitment to a global customer base means that multichannel composition of documents is at the center of their business requirements. The large volume of documents in question require optimal communication and traceability aligned to their central Enterprise Resource Planning (ERP) system, SAP® .
Multi-country requirements present a major challenge
Document types that are heavily used by L’Oréal include invoices, purchase orders, delivery notes and product labels. These are all an essential part of their customer communications and therefore are critical for the productivity of the company. However, their existing solution did not provide the necessary capability and scalability that they need. In practice, the solution lacked the ability to adapt document templates for each of the many countries that they operate in. It was therefore necessary to look for a more scalable and flexible solution that was capable of meeting their document presentment requirements.
Selecting a solution to provide efficiencies, cost reductions and governance: OpenText Document Presentment for SAP Solutions
L’Oréal’s requirements included improved document traceability, composition and template management efficiency, as well as transparency. They approached OpenText in September 2011 as part of their Papyrus project launch to help optimize their document composition.