The Internet of Me
After just one bad experience, 1 in 3 customers will leave a brand they love.1 In Industry 4.0, products and services can be enhanced with digital capabilities that increase their value, but experience is the differentiator.2 Today’s customers expect more personalization, convenience and choice. To win in the new world of “me”, crafting meaningful, omnichannel relationships is key.
Explore how to:
- Hyper-personalize the customer journey
- Simplify interactions across touchpoints and channels
- Use data to make smarter decisions in real time
- Offer exceptional experiences that impress customers
Get this white paper by OpenText CEO & CTO, Mark J. Barrenechea to transform the digital experience and build a customer-centric business.
Get the Digital Experience: The Internet of Me now
1 David Clarke and Ron Kinghorn, "Experience is everything: Here’s how to get it right", Pwc, 2018,(accessed August 2020).
2 The Fourth Industrial Revolution: what it means, how to respond (World Economic Forum)