Charbel Nammour, Assistant General Manager, Retail Banking at Al Ahli Bank of Kuwait, said, “We needed to introduce workflow processes to improve visibility and enhance the customer experience. OpenText partner MGS, who has supported us for many years, presented OpenText Content Suite as a potential solution for our requirements. We were impressed by the speed, accuracy and audit capabilities of Content Suite and the potential to integrate it with our core banking system.”
Among the many objectives of the new Content Suite solution, ABK wanted to reduce the time a customer had to wait for an approval or a response to a query. “In some cases, processes that used to take two or three days have been reduced to just hours or even minutes. OpenText Content Suite helped us speed up and simplify processes, eliminating document loss and improving visibility. With documents securely captured, processes are now triggered automatically,” said Laila Ahmed, Area Operations Manager (EDMS Retail Banking Project Manager). For example, the solution integrates seamlessly with Microsoft® Outlook® to enable alerts to be sent via email, for example from a branch location to head office.