For the organization's recent summit, a sentiment tracking and analysis tool was sought to gain insight into attendees’ thoughts, concerns and priorities
Leveraged AI and analytics to gain insight from unstructured social media content
Used data visualizations to help understand public sentiment
Revealed concerns and challenges to help government improve programs
It’s always good to have official voices and official messages, but with AI-powered Voice of the Customer from OpenText Magellan, now we can compare this with what people actually want to have and what they think. It’s a pretty powerful tool.
In 2011, Canada joined government leaders and civil society advocates from around the world to create the Open Government Partnership. The goal is for governments to become more transparent, accountable and responsive to their citizens to improve the quality of governance, as well as the quality of services that citizens receive. Canada’s own Open Government initiative is committed to giving Canadians open access to government data and promoting meaningful and honest dialogue between citizens and government.