However, the organization’s existing fax solution was experiencing high fax failure rates and slow fax delivery. According to Burington, “Faxing was one of the worst problems. There were huge delays in delivering clinical information and we were looking at a fax failure rate in the teens. Our solution to address the delivery gap was brute force manual labor. My group spent eight to 12 hours per week resubmitting faxes and making calls to practices with excessive failure rates.”
In searching for a solution, the team at SCMG considered several options but, ultimately, decided on OpenText™ RightFax™, a centralized fax server platform that provides best-in-class EMR integrations with secure and reliable faxing capabilities. Combined with OpenText™ RightFax™ Connect, SCMG was able to move fax transmissions to the cloud, simplifying implementation with a complete end-to-end hybrid fax solution.
“We made the decision to purchase, implement and actually had the solution up and running within a couple of weeks, which is amazing. It worked beautifully, and the way it works for the people who support it and the people who use it is extremely elegant and simple,” reported Burington.
Burington added that the assistance of OpenText™ Professional Services with the solution’s deployment made for a remarkably smooth and rapid implementation. “I’ve been working for our health system for 28 years, and I’ve been through a few hundred software implementations. I can honestly say this was the fastest and easiest of them all.”