With about 1,200 faxes sent and received daily, the Institut Paoli-Calmettes handles highly sensitive and confidential documents such as flow sheets, patient approvals for transplants, insurance company payments, purchase orders, supplier invoices, etc.
The Institute receives an enormous number of external faxes, especially lab results, which were formerly routed manually by the administration. Many faxes were incorrectly redirected and lost before reaching their intended recipient. The Institut Paoli-Calmettes thus faced a lack of security and confidentiality in its communication flows.
Furthermore, the IPC wished to eliminate the 112 physical fax machines in its install base to reduce its considerable costs for leasing office automation hardware, maintaining equipment, and purchasing supplies.
ICP deployed OpenText XM Fax with eight channels to optimize fax usage in the different departments and manage all the organization’s incoming and outgoing faxes. The installation of XM Fax was carried out smoothly and gradually, department by department. The 112 physical machines were gradually removed to make way for a fully software-based fax infrastructure.
In addition to the simplicity and speed of implementation, faxes are now routed directly to mailboxes, network directories, or network copiers. With the OCR routing module, confidential documents can be automatically routed directly to the right practitioner based on keywords contained in the fax.