Integration with medical records, email
Sutter Health recognized a need to standardize and speed fax communication with technology that could scale to meet ongoing demands. The healthcare system installed OpenText™ RightFax™, integrating electronic faxing with its Epic electronic medical records system. The combination ensured speed and consistency for pharmacy prescriptions.
Over time—and with proven reliability—Sutter Health expanded beyond faxing prescriptions. The healthcare network now sends and receives more than one million faxes per month, ranging from lab results and medical records to letters and referrals, totaling one to 500 pages each. The not-for-profit healthcare system also integrated support processes into RightFax, including communication with doctors.
For outbound documents, faxes arrive directly from Epic to recipients, while inbound faxes attach to patient records in the system. “All of our hospitals and equipment are now on Epic,” Halidy said. “We have one of the largest implementations of Epic and RightFax is a vital part of that solution.”
Users also needed updated document handling methods. Now, professionals in many departments—including human resources, finance and legal—send and receive files via RightFax for processing without printing. Through integration with Microsoft® Exchange they manage faxes directly within their email application. This new process unifies and connects Sutter Health’s network of care, enabling the health system to provide timely—and exceptional—service to patients.
Customizable solution and ability to scale
OpenText RightFax scales with the healthcare network as its hospitals expand and helps enable seamless updates as technology transforms. Over the years, Sutter Health moved to a clustered RightFax environment for high availability and to virtual management for cost efficiency.
“Anything that we get from OpenText that is new, anything that they may recommend, we run it through development and quality assurance environments and then implement it in production,” Halidy said. “We make sure that they work and they’re all at exactly the same level.”
Fax efficiency supports patient care, productivity
RightFax drives timely and reliable exchange of prescriptions, referrals and other medical records that are an integral component of patient care at Sutter Health. The healthcare system streamlines and speeds document processes by fax-enabling its electronic medical records and email applications. It realizes cost efficiencies through centralized, virtual management.
Smooth RightFax integration with Epic has proven effective in limiting faxing issues: physicians, support staff and others work fluidly from the EMR solution, sending and receiving files as needed. The same is true for other business units that exchange faxes without leaving familiar desktop and email applications.
When new users come on board to RightFax, Halidy still shakes his head in amazement watching the transformation from paperheavy methods to integrated, electronic productivity. “As I talk with departments and understand their workflow, I think, ‘Wow. Now, we have a better process for you to do this,’ ” Halidy noted. “We’re always looking for new processes for our internal customers to improve their workflows.”
All workflow and productivity improvements enhance the ability for Sutter Health to provide quality care to patients, as well as maintain responsive relationships with partners and doctors.