Today’s customers expect high-quality experiences powered by personalized services and solutions. OpenText™ Customer Service solutions enable organizations to deliver product and service resources, respect customers’ time, solve unique challenges and maximize brand loyalty.
Companies are partnering with third parties as 54% of millennials and Gen Z customers equally trust both parties’ customer service information.
With 75% of customers reporting that phone interactions take longer than expected, organizations are optimizing over-the-phone experiences.
Businesses are optimizing their digital experiences to impress customers where they engage, increasing digital customer service interactions by 40%.
Organizations are optimizing digital channels and adopting AI to fuel the customer service transformation process.
Customer care is becoming integral to transforming the customer experience at the broadest range of touchpoints.
Customer experience programs are becoming increasingly holistic, predictive, precise and clearly tied to business outcomes.
Optimize support operations to resolve cases faster and improve customer satisfaction
Track and improve agent productivity with AI and workforce engagement tools
Achieve better engagement across customers, partners and employees
Deliver faster, more effective resolutions to customer issues
Ensure high satisfaction to facilitate long-term brand loyalty and promote referrals.
Improve intra-business communication to ensure objectives are met and customer satisfaction levels are achieved.
Optimize customer services to increase customer referrals, minimize acquisition costs and reduce advertising and promotions spend.
Deliver accurate and on-time service solutions to foster lasting customer relationships and prevent competitive encroachment.
Learn how leading Customer Service organizations lean on OpenText solutions.See more customer stories