Making changes to the old system involved extensive scoping, development and testing, meaning changes were expensive and could take three to six months to implement. CIZ issued an Invitation to Tender, inviting suitably qualified vendors to bid for a Business Process Management (BPM)-oriented Case Management solution to improve their case handling capabilities.
Criteria for selection included speed of development, ease of use and future flexibility. The best fit: OpenText™ Cordys
During 2012, CIZ established the objectives for the new solution. Cost reduction, more agile update and release processes, and a greater level of process management, automation and reporting were key to their requirements. A simplified architecture, enabling redundancy to be built into the solution, would reduce risk in the event of a systems failure.
“We carefully designed a scoring system to evaluate vendors who responded to our Invitation to Tender. This covered speed of development, ease of use, future flexibility and, of course, price,” said Robin van Iperen, program manager and strategic advisor to the Board, CIZ. “OpenText Cordys came out on top and was the best fit to meet our needs.”
Building an effective, efficient project team for rapid deployment
Early in 2013, CIZ commenced implementation of the Cordys-based solution. This would involve extensive scoping, design, development and testing. Working with systems integrator Atos, CIZ appointed one of their 10 operational unit managers as project owner.
“Having the project owner on site every day meant that whenever decisions needed to be made, she was available. We had the business, third parties and IT co-located, making communications much simpler,” added van Iperen.
One of the key objectives for the project was agility. Change requests had previously taken up to six months to reach production. Throughout the project implementation and beyond, CIZ adopted the Scrum methodology for agile development. CIZ is now in the position where they can release new developments into production on a daily basis, but choose a six week cycle.
Reducing costs and opening up new possibilities, providing future flexibility
The cost of maintaining the old solution, with its fragmented architecture and distributed databases, was a focus for CIZ when drawing up new requirements. OpenText Cordys has allowed CIZ to address this, enabling numerous legacy systems to be decommissioned and offering other benefits, as well.
“We’ve been able reduce the complexity of our IT infrastructure and that has resulted in lower operational costs. The old system prevented us from having a practical redundancy policy, it was too complex. OpenText Cordys, with one single, central database, has eliminated those barriers,” said van Iperen.
With business data now under control, the cost of making changes is much lower and can be performed with greater agility. Management reporting has been improved, as has the throughput of cases, enabling CIZ to better meet their operational targets.