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We are the voice of the customer
Investigate. Evaluate. Innovate.

The Process

OpenText™ is always looking for opportunities to improve the customer experience at every stage.

Using key listening posts, the Customer Experience Team advocates customer’s thoughts and ideas within OpenText. OpenText succeeds when its customers do. It’s that simple.

By collecting customer insights and incorporating them into everyday business decisions, the team is able to continually deliver on customer needs.

Your feedback is essential to improve the customer experience at OpenText. We invite you to share your experiences by contacting us at customerexperience@opentext.com or completing one of our surveys. We would love to hear from you.

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Customer Experience Report

The Customer Experience Report is a testament to the value placed on listening to and acting upon customer feedback. This report offers insight into the OpenText culture, current customer initiatives and how the team turns feedback into action.

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Feedback

Every so often, this site is updated with a question or two to get more insight into what customers expect from OpenText and how to create even stronger relationships.

Please leave your name, email address and phone number so we can address and respond to your feedback and questions.

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  Customer Experience