OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Buying habits and expectations have changed. Customers and employees today want quick access to all the information they need. Organizations that can connect that information and provide smooth employee and customer journeys through total experience (TX) gain an advantage. Yet, many organizations still maintain disparate systems and departmental silos that lead to disjointed, overly complex and frustrating experiences.
Give customers and employees new reasons to engage and stay loyal with relevant, total digital experiences that are frictionless, omnichannel, data-driven and highly personalized.
Find out how delivering the total experience helps organizations overcome specific industry challenges, work smarter and race ahead of the competition.
Companies today struggle with a cross-functional dilemma fueled by silos and systems. Marketers want to generate demand, build brand value, and drive conversions. Operations, customer service, and other support teams strive to streamline transactions, communicate clearly, and manage compliance complexity. A total experience (TX) strategy brings all departments together with customers in a shared digital experience.
65% of consumers say most companies they do business with need to improve their customer experience[1], making it a top focus for executive leadership. Organizations need to eliminate silos and accelerate digital transformation to enable the shift from customer communications to customer experiences.
71% of consumers expect personalization and 76% get frustrated when they do not find it[2]. To achieve higher conversion rates and stand out amid content overload, organizations need to eliminate irrelevant communications and move from transactional to relevant experiences.
Organizations that adopt a true omnichannel strategy achieve 41% faster revenue growth[3], increasing the need for a targeted communication approach. Organizations need to orchestrate complete, seamless customer journeys across all channels, interactions and touchpoints to advance from multi-channel to omnichannel.
75% of customers expect to receive excellent or good service[4], leading companies to refocus on listening to their customers’ needs. To truly understand the customer and enhance decision making, increase empathy and improve service, organizations must shift from one-way communications to two-way conversations.
According to Gartner®, “The top two reasons for pursuing digital initiatives are to enhance customer experience (58%) and improve employee productivity (57%), which should not be pursued in silos[5], spurring a move towards unified systems. Organizations need to automate and optimize operations, reduce costs and increase loyalty and retention with a total experience (TX) strategy for creating shared customer and employee experiences.
Move from paper to digital, from multi-channel to omnichannel and from transactional to relevant customer and employee experiences to maximize acquisition-to-retention.
Research shows that customer experience leaders grow revenue faster than laggards, cut costs, reduce risk and can charge more for their products. Integrate communications, messaging, data insights and information into a single platform to deliver consistent, engaging and relevant customer journeys and experiences.
Customers expect seamless, frictionless digital experiences. Employees want to resolve customer issues quickly and easily. Meet the needs of both with a single, cloud-based platform that works across all departments, channels and touchpoints, eliminating silos, automating and digitizing processes and optimizing employee experiences for greater efficiency.
Learn the top 5 benefits of communication-centric experiences
Learn how leading companies have created total digital experiences to meet today’s expectations.
See more success stories