Every touchpoint with the public is an opportunity to positively connect, enhance citizen engagement and make interactions more efficient and relevant. Unfortunately, one-size-fits-all models are no longer viable, slowing public sector agencies’ ability to broaden their reach and impact.
With a Digital Experience Platform solution, governments can transform citizen services, delivering omnichannel communications that drive timely action and creating consistent citizen experiences across departments, branches and the agency as a whole.
Surpass expectations with efficient, relevant and consistent citizen experiences and communications.Read 7 success stories
Meet or exceed expectations by delivering the right citizen services at the right time.
Remove complexity, increase transparency and reduce delays through omnichannel management.
Gain a holistic view of the customer journey to better address citizen preferences and adapt services based on feedback.
Support streamlined customer operations with improved accessibility and self-service options across public sector agencies, platforms and devices.
Proactively and securely share information with municipalities’ partner agencies and authorized external groups.
Send citizens proactive, personalized and secure communications based on their unique government interactions.
Citizen insights are crucial to improving processes. With details about their interactions spread across multiple sources, it can be hard to identify pain points and make improvements. Enable direct lines of feedback and measurement-based processes.
Municipal workforces strive to efficiently meet citizens’ needs. Yet, due to budget cuts and staffing challenges, they struggle to do more with less and response times slow. Automate routine and repetitive processes to boost productivity.
See how customers are succeeding with Experience Platform for Cities.See more success stories
OpenText offers cities a choice of products to improve customer experience management:
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.