OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Optimize customer support management to resolve cases faster and improve customer satisfaction with tips from the experts
78%
of service agents say it’s difficult to balance speed and quality[1]
Information silos and disconnected systems prevent service agents from having a clear view into customer issues. Agents need instant access to all customer information, including contracts, account status, purchase history and technical specifications, to provide customers with superior service.
Integrate with CRM systems to connect all customer touchpoints and deliver a complete 360° customer account view that fuels productivity and collaboration, provides critical insights and empowers service agents to deliver exceptional customer experiences.
New work models and evolving customer expectations require rethinking Information Management strategies for customer support and service management. Master modern work to boost productivity, shorten time to revenue and delight customers.
Respond quickly to customer needs and build strong relationships to create consistent and memorable customer experiences.
Close cases efficiently with a 360° customer platform that delivers real-time access to all customer-related content, directly within CRM applications.
Spend less time searching for relevant information to resolve calls quicker, reduce customer wait times and increase the number of queries agents can process.
Instantly locate and reuse the right information and regulatory content to comply with mandates and guidelines, such as GDPR.
Eliminate information silos by consolidating on a single content management system connected through to front-end applications.
Automate incoming communications with intelligent capture capabilities for efficient customer tracking, routing and actioning customer requests quickly and consistently.
Without access to commercial agreements, agents often struggle to resolve operational issues. This can lead to embarrassing and time-consuming situations that damage the brand. Take the guesswork out of support with full customer visibility.
Customers expect self-service digital options to easily access and manage their own account information. Companies who cannot provide it are likely to lose customers to a competitor. Enable customer self-service to meet expectations.
Instant access to customer information can be a game changer when working in the field. Whether it is product-, version- or asset-related, engineers need confidence they have the right information. Offer excellent customer service from any location.
Different stakeholders across an organization access customer information. For security, it is important they only access role-relevant information. Protect information with roles-based permissions to only deliver what is needed, when it is needed.
Switching between multiple applications is time-consuming. The process does not just delay decisions but also increases the risk of misplaced information. Integrate business applications for a complete view and accelerate time to resolution.
See how customers are succeeding with Content Management for Customer Support and Service.
See more success storiesDiscover the unique components of an advanced content management solution for customer support and service management teams.
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.