Total Experience for Utilities

There is no customer experience without employee experience. Total Experience for Utilities is a set of OpenText products that transforms customer, employee, and operational experiences.
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According to J.D. Power, overall business customer satisfaction with electric utilities has reached an all-time low driven by a combination of steadily rising prices and a perceived lack of concern for their needs, support, and engagement.^[1]

Furthermore J.D. Power points out that, “unless utilities bring their customers along, utilities will struggle to achieve their clean energy goals they have put in place for the coming decades.”^[2] The key word in this statement is “along,” which signals that the sustainability journey is built on a relationship between the utility, its employees, and customers.
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The Utilities sector will never move this slowly again. Despite the substantial productivity gains the industry has seen in the past decade, the tempo is only going to increase.

AI, analytics, and the Internet of Things (IoT) are key technologies to accelerate operational efficiencies, improve customer satisfaction, and personalize customer communications. By applying AI to information management, utilities can gain the full strategic value of data faster and across diverse sources.

OpenText is the world’s leader in information management and offers the most complete and integrated platform to deliver total experiences. We serve hundreds of utilities across the world, including 24 of the top 25 by market cap, in their information management journey to organize, integrate, protect, and automate data. No information management platform is more secure or scalable to manage high volumes of information at various customer lifecycle stages.