Utilities are taking a leading role in the sustainability journey. Educating consumers is an important part of that journey. However, many utilities struggle to connect with users on a personal level and across all channels. Customers do not receive the insights to achieve their goals, causing frustration and putting relationships at risk.
Customer Experience Platform for Utilities solutions help organizations transform customer engagement by creating and delivering optimized, relevant and frictionless experiences at scale throughout all parts of the customer journey.
Enhance digital experiences to improve customer satisfaction, employee efficiency and sales opportunities.Read the brief
Enhance customer experience quality and efficiency to demonstrate value and nurture sustainable relationships.
Reduce resource duplication across departments and silos to streamline workflows and information sharing for a more efficient workforce and lower costs.
Deliver consistent and hyper-relevant experiences throughout the customer journey, optimized for any device, digital channel or context.
Increase satisfaction and retention using feedback and analytics from customer conversations to better tailor products, services and support.
Identify cross-sell and upsell opportunities based on customer behavior and motivation to tap into new revenue.
Consumers today want to conserve energy and contribute to sustainability initiatives. Typical utility communications focus on usage, missing opportunities to educate and change consumption patterns. Easily create and deliver targeted messages.
Customers want to know exactly where their money is going. Confusing bills cause frustration and increase support inquiries, taxing resources. Create and deliver easy-to-understand monthly billing statements.
OpenText offers a choice of products to drive more intelligent, personalized customer experiences:
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.