OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Provide all employees enterprise-wide with information and a single view of the customer to deliver a seamless and sustainable customer experience.
Enhance customer experience quality and efficiency to demonstrate value and nurture sustainable relationships.
Give employees information to make smarter decisions, boost collaboration, and deliver better, sustainable customer experiences.
Enhance customer journeys with AI-driven intelligence, real-time analytics, and personalized interactions through intelligent self-service.
Support compliance and governance while keeping data live and accessible for daily operations.
Utilities customers expect relevant, personalized content across every touchpoint. Legacy systems create disjointed experiences that hurt customer experience. Send personalized messages to build customer satisfaction.
Consumers today want to conserve energy and contribute to sustainability initiatives. Typical utility communications focus on usage, missing opportunities to educate and change consumption patterns. Easily create and deliver targeted messages.
Employees often have to search for information stored across various systems and business lines to help customers. This delays resolutions and frustrates customers. Consolidate data to increase efficiency and customer satisfaction.
Customer service, marketing, and field service teams are all part of the customer experience. Without a central way to manage customer data, customers can receive mixed messages. Align everyone with a single, real-time customer view.
Employees need full visibility into customer history, preferences, and behavior to provide efficient and sustainable service. Data silos and disparate systems limit what they can see. Integrate data sources for a complete customer view.
Utility team members need access to customer information. However, not all information is relevant to tasks and exposes sensitive data, creating compliance risks. Use role-based permissions to enforce global privacy policies.
See how customers are succeeding with Customer Experience Platform for Utilities.
See more success storiesThere is no customer experience without employee experience. Total Experience for Utilities is a set of OpenText products that transforms customer, employee, and operational experiences.
Read the executive brief to learn more
According to J.D. Power, overall business customer satisfaction with electric utilities has reached an all-time low driven by a combination of steadily rising prices and a perceived lack of concern for their needs, support, and engagement.[1]
Furthermore J.D. Power points out that, “unless utilities bring their customers along, utilities will struggle to achieve their clean energy goals they have put in place for the coming decades.”[2] The key word in this statement is “along,” which signals that the sustainability journey is built on a relationship between the utility, its employees, and customers.
Read the blog
The Utilities sector will never move this slowly again. Despite the substantial productivity gains the industry has seen in the past decade, the tempo is only going to increase.
AI, analytics, and the Internet of Things (IoT) are key technologies to accelerate operational efficiencies, improve customer satisfaction, and personalize customer communications. By applying AI to information management, utilities can gain the full strategic value of data faster and across diverse sources.
OpenText is the world’s leader in information management and offers the most complete and integrated platform to deliver total experiences. We serve hundreds of utilities across the world, including 24 of the top 25 by market cap, in their information management journey to organize, integrate, protect, and automate data. No information management platform is more secure or scalable to manage high volumes of information at various customer lifecycle stages.
OpenText™ Total Experience for Utility solutions include a simplified, composable platform where components can be plugged in as needed.
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.