We've been more efficient because we're doing the same amount of work, even a greater amount of work with less people. And we're effective because people are getting their files quicker and getting their orders in a more timely manner.
Product: OpenText Case360
If I compare OpenText to our previous platform, it is a far more flexible product and the user experience is much better. We're very happy with our decision to switch to OpenText.
We envisage that other workers from the city of Amsterdam will soon also be able to use the system and that we will share DOCwerker with other organisations within the municipality. Then everyone will be able to enjoy the benfits of a well-archived document system.
Before documents were stored in boxes, and we didn’t do a very good job of managing those documents from a records management standpoint. For most of our regular everyday users, the key benefit is being able to retrieve documents quickly and easily.
OpenText Records Management allows us to manage both our physical and electronic files through our destruction program. This allows us to request and process obligations but also respond to requests from our public records office and meet those obligations and compliance needs as well.
We’re extremely proud of what we’ve achieved here at Dorset County Council with our information management strategy, but we couldn’t have done it without the help and assistance of the OpenText solution. We have taken the opportunity with OpenText and other product users to work in partnership to develop a product that can deliver both improved services and efficiency savings,
There is no more duplication, the amount of work has been greatly reduced, and we no longer miss documents. As a rule, documents don’t get lost and departments have the right information. We can’t imagine not having an electronic document management system now.
CPS identified accessibility, security of data, ease of implementation, and reliability as the key factors for a document management system. The City of Calgary did a product scan and identified OpenText Content Server as the preferred product. Other systems were evaluated, but our research showed that Content Server was the best fit.
From a pure policing perspective, OpenText Business Intelligence has allowed the user to order, sort, and filter results to whatever combination they require. By extracting data in this way and transporting it to other analysis systems, it allows us to more easily identify geographical hotspots of crime and serial offending, ultimately helping us reduce offences and provide a safer environment for the residents we serve.
Product: OpenText Business Intelligence
The implementation has revolutionised the way we are able to manage information and support a more flexible workforce.
Industry Insights Blog
SAP solutions at OpenText Enterprise World 2018
by Jonathan Beardsley
Better insights. Better decisions.
by Kris Mills
The OpenText Cloud Bill of Rights:
1. We will not lose your data.
2. You own your content.
3. We will not spy on you.
4. We will not sell your data.
5. We will not withhold your data.
6. You locate your data where you want it.
Supporting OpenText with services to US government civilian, defense and intelligence communities.