Consumer Goods solutions
Boost customer loyalty, create engaging experiences, optimize supply chain processes and anticipate market demand with OpenText Consumer Goods solutions
Today's challenges
Consumer Goods companies, including those involved with food and beverage production, packaged goods, clothing and electronics, face a number of challenges.
Grabbing, and keeping, consumers’ attention
Companies must leverage technology and produce quality content to boost customer engagement and better anticipate and influence consumers’ path to purchase.
Fluctuating inventory demands
A lack of visibility into future demand and poor inventory management can drive up costs and hinder customer satisfaction and loyalty.
Getting personal with buyers
Consumers are more educated than ever about their buying options, driving the need for relevant, connected experiences and more localized and customized products.
The need for supply chain agility
Consumers’ expectations for faster fulfillment requires improved supply-chain processes, from materials procurement through responses to consumer feedback.
Customer success stories
OpenText Extended ECM for SAP SuccessFactors was a natural choice for us. We can now manage all employee files, letters, contracts, and other documents in one place, providing global continuity as employees move around. For the first time, with OpenText, we have a single source of the information we need.
With OpenText, we not only have someone really good and strong on the main core of the business but someone able to bring us the same level of service for different regions.
Our invoice processing operations went from 100 percent paper-based to 100 percent non-paper-based and we were able to reduce our total staff from thirteen FTEs to only five. We’ve decreased invoice processing costs by over 50 percent, driven mainly by headcount reduction, but also due to instituting a more automated process that reduces errors.
Without OpenText Business Center for SAP Solutions, we would not have been able to reach the levels of automation that we have achieved with our reconciliation process to date. We are now saving at least 50 percent of the time it used to take for manual reconciliations, thanks to the solution.
Our relationship with OpenText was reinforced by this unique project, which addressed our need to monitor the performance of our sales teams and business. We believe in the potential of this deal and we saw results in a very short time.
OpenText Consumer Goods solutions benefits
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Improve customer lifetime value
Create compelling customer interactions.
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Gain inventory control with AI and analytics
Maintain continuous operational improvements and meet customer demand.
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Deliver customized, impactful experiences
Build customer trust and brand awareness.
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Optimize and automate supply chain processes
Achieve realtime visibility across the transaction lifecycle.
In the past, [consumer products] companies haven’t generally been associated with being at the forefront of implementation of cutting-edge technology. But as a growing number of consumers research, purchase, and engage with brands digitally, it will likely become imperative for CP companies to adopt newer technologies—or risk being outdated.
OpenText Consumer Goods solutions
Get visibility and insight into business performance
Digitize supply chains to facilitate collaboration and speed time to market
Enable data-driven decisions to accelerate productivity
Drive customer loyalty with insight
Build closer customer relationships with intelligent experiences
Easily create, manage and deliver digital media and content
Produce marketing assets faster by streamlining creative reviews
Create exceptional and personalized customer experiences
Safeguard external digital data
Read the IDG report to learn how to secure the digital supply chain’s people, systems and things with identity and access management.
Contact us to speak with a member of the Consumer Goods team
Resources
Blogs
- Chart your path in Business Networks: Tackling the integration challenge
- How IoT, AI and blockchain will enable tomorrow’s autonomous supply chain
- The Internet of Things has an identity problem
- Empowering intelligent and connected business processes
- How the Identity of Things underpins digital twin integration
- Trends in The Consumer Packaged Goods Industry