OpenText Exstream for Utility Providers
Rapidly advancing smart grid technology offers many enhancements for utility providers, but one of the most fundamental changes will be how utilities and consumers interact. OpenText™ Exstream allows utility providers to deliver convenient, timely, and understandable communications to customers from smart meters and related systems, to support informed choices about energy consumption and ultimately drive customer behavior. OpenText Exstream also offers industry solutions for financial services, healthcare, insurance, print service providers, public sector, and telecommunications.
Multichannel communications for happier customers
Reach customers how, where, and when they prefer. Design and deliver communications across multiple channels—batch, on-demand, and interactive—for printed and electronic communications for bills, marketing materials, correspondence, regulatory notices, and more.
Simplify regulatory compliance
Easily manage content inclusion or exclusion based on effective dates and jurisdictions with OpenText Exstream’s automated compliance support.
Cut communication costs
Reduce expensive call center inquiries with clearer communications. Achieve cost-savings benefits in document development and production, reduced paper and postage costs, faster processing time, and more.
Personalize every touch point
Make the most of every touch point with clear communications. Integrate billing with CRM data and use design tools to simplify usage information. Deliver letters, bills, and statements to multiple channels, including web, email, print, and SMS.
Improve customer experience
Ensure consistent branding across channels, remain compliant with regulations, and preserve document fidelity.
Reduce communication costs
Cut expensive call center queries by including clear, explanatory messages on utility bills.