The University of Kansas Health System

• Local telcos reducing support for analog fax solutions
• Fax transmission errors on the rise
• Employees spent significant time resending faxes
• 90% of IT time spent troubleshooting fax issues

Committed to providing quality healthcare, The University of Kansas Health System is a world-leading academic medical center that specializes in providing diagnoses and complex care for patients with serious conditions. The organization operates in over 100 locations throughout the Kansas City metro and state of Kansas and works with more than 1,000 physicians across its network.

Caring for patients generates significant amounts of data, including patient medical records, referrals, reports and much more. To deliver timely, effective care services, it’s crucial for clinicians at The University of Kansas Health System to share important information quickly and securely with internal departments and external partners, such as partners in patient care and family doctors.

For many years, The University of Kansas Health System used an on-premises fax solution comprising over 200 fax channels. However, as local telco providers began to withdraw support for fax services, the health system needed to find alternative options. The organization looked for a way to boost reliability and minimize the risk of disruption to care services.

Garrett Daniels, systems administration applications manager at the University of Kansas Health System, explained, “The success rate for sending faxes was falling, which meant employees had to regularly check that information had been sent to the relevant system or department, and resend it if it hadn’t—potentially diverting our people from front-line care duties.”

Dwayne Reeves, solution architect at The University of Kansas Health System, added, “Our enterprise information systems team manages many different critical applications, but due to the high fax transmission error rate, we spent approximately 90% of our time troubleshooting faxes, and we’d often work overtime to keep information flowing.”