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Digital Process Automation

Gain insight into your operations, optimize business processes and drive growth with OpenText AppWorks.

OpenText™ digital process automation makes it easier to transform your business and deliver seamless customer experiences that adapt to changing customer needs. See how OpenText supports dynamic case management for a variety of industries.

Learn more about OpenText People Center

OpenText Digital Process Automation

  • Overview
  • Business Needs
  • Applications
  • Resource Center


OpenText digital process automation enables organizations to transform into digital, data-driven businesses through automation. Our solutions simplify and streamline processes from front office to back office with intelligent automation, artificial intelligence and ready access to valuable enterprise information—no matter where it resides.

  • Delight customers. Exceed their expectations with timely, proactive service in the channels where they want to do business – even when taking your business digital involves a lot of knowledge work. Put customers at the center of every interaction.
  • Empower people for data-driven work: Use all of your data—and third-party resources—to automate repetitive processes and guide knowledge workers through complex tasks.
  • Shut down the “white space” between business processes. Digitize processes that require interaction with structured and unstructured information residing in diverse business systems and content repositories. Eliminate disconnected processes or manual processes that often fill gaps between steps in a business workflow or customer interaction.
  • Lower risk and gain consistency. Use automation and artificial intelligence to separate low risk activities from high risk, so you can optimize the use of scarce resources. Predict future states and proactively trigger processes automatically based on data. Generate visibility into key performance indicators and insight into how the organization is operating.

Why Choose OpenText for digital process automation?

Intelligent Automation

Artificial intelligence can generate powerful new insights, but they only deliver benefits when organizations can act on them. The OpenText digital process automation platform can trigger processes based on AI insights. With a unified platform for process orchestration and dynamic case management, you can combine automation and data-driven knowledge work in the ways that best serve your business needs and customer expectations.


OpenText digital process automation does more with the valuable information assets you already have. While organizations have long sought a “single source of truth” for the key information objects at the center of their operations—such as customers, vendors, contracts, and the like—the reality is that this information still exists in a variety of enterprise systems and content repositories.

OpenText provides a common information layer that makes information from all of your systems of record accessible to your digital process automation applications in a way that’s aligned to users’ needs rather than the data models and workflows in your internal systems. With direct integrations to the world’s leading content management systems—OpenText Content Server and Documentum—and pre-built connectors for common systems like SAP and Salesforce, organizations using OpenText get a head start on building the engaging applications their users want.

Digital Speed

Build and deploy solutions more easily with low-code, reusable building blocks and pre-built accelerators to speed the development of case and process-driven applications. Live-trial new business ideas quickly and build on them over time, without having to throw away previous work, and build native mobile applications every time.

See OpenText Digital Process Automation Applications

Learn more about OpenText AppWorks

Learn more about OpenText Case Management Solutions

Learn more about OpenText Cloud Service Brokerage

Business Needs

Business leaders are looking for more ways to quickly gain control of key processes, streamline customer-facing activities, reduce employee workloads, and manage compliance and risk. OpenText provides business applications and solutions to address diverse business needs across industries.

Dynamic Case Management
Transform knowledge-driven work that involves complex interactions between people, content, transactions and workflows across multiple systems of record. OpenText solutions support a diverse range of cases including customer or employee onboarding, application or claims processing, service requests and more.

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Low-Code Development
Today’s businesses can’t wait months to deploy and iterate on web and mobile applications. With a low-code application framework, app development keeps IT moving at the pace of the business.

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Advanced Media Orchestration
Digital transformation has generated an explosion in the volume of rich media assets needed to produce a quality customer experience. OpenText Advanced Media Orchestration provides a comprehensive platform to manage creative teams and assets through their development and delivery processes.

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Extend the Life of Legacy Systems
Legacy systems don’t have to become barriers to digital transformation. OpenText digital process automation gives you a practical, low-cost way to build user-friendly applications that leverage backend legacy systems.

How OpenText digital process automation helps


OpenText digital process automation applications address specific business problems across the enterprise. All of these applications are easily customizable and extensible using the low-code application development environment in OpenText AppWorks. They also benefit from AppWorks enterprise integrations.

OpenText Contract Center

Streamline contract execution, integrate contracts within work processes in diverse enterprise systems, and deliver smarter automation within buy-side, sell-side and other legal contracts.

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OpenText People Center

Improve employee self-service and empower HR to respond more easily to inquiries, quickly access necessary documents and gain visibility into key measurements and indicators. People Center combines an employee portal with advanced case and document management capabilities for a better employee experience.

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Active Client Management for Insurance

Improve the customer experience, reduce operational costs and facilitate rapid rollout of innovative insurance products with insurance-specific automation for account servicing, underwriting, claims management and more.

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MCM for Life Sciences

Accelerate creative asset delivery, drive innovation, improve brand consistency, and control costs with a marketing content management platform that provides a comprehensive asset management solution for regulated marketing content in the life sciences industry.

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OpenText RFx Center

Streamline procurement processes, monitor spend, manage vendors and automate the flow and capture of the procurement information at the enterprise level. Gain real-time visibility into procurement operations to enable sound strategic decisions.

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Resource Center

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Better Case Management - Read the Insight Brief from Digital Clarity Group

Evolve your RFP Process - Read the Whitepaper

Customer Stories

PBS logo


As we continue to build new digital experiences online, we really want to re-purpose content rapidly in ways that we couldn’t in the past. Having content readily available in Media Management makes it much easier to find, repurpose, and build out those beautiful digital experiences.

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Products: OpenText Media Management , OpenText Process Suite

Bangkok Airways logo

Bangkok Airways

Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.

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Products: OpenText Extended ECM for SAP® Solutions , OpenText Process Suite

Getronics logo


The solution is very flexible and it allows us to develop processes which meet the needs of individual customers, to brand them to those customers, and to give our customers’ end users a solution which they feel is theirs and works exactly the way they want it to work.

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Product: OpenText Process Suite

CIZ (Netherlands Ministry of Health) logo

CIZ (Netherlands Ministry of Health)

We've been able to reduce the complexity of our IT infrastructure and that has resulted in lower operational costs. The old system prevented us from having a practical redundancy policy, it was too complex. OpenText Cordys, with one single, central database, has eliminated those barriers.

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Product: OpenText Process Suite

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Find out how BPM supports digital transformation

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The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see: 

See All Rebranded Products