Customer Communications Management (CCM) SoftwareOpenText Exstream
Transform customer communications into exceptional experiences
IDC MarketScape named OpenText a Leader
Recognized as a leader for CCM software
OpenText™ is recognized as a leader in three categories (Overall, Customer Communications and Business Automation) of the 2020 Aspire Leaderboard for Customer Communications.
What is customer communications management (CCM) software?
CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives and seamlessly integrate with existing business applications.
CCM Software overview
OpenText™ Exstream enables organizations to create remarkable customer experiences through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. Designed for omnichannel customer communication management (CCM), Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer.
With a customer base of more than 5,000 customers worldwide, Exstream has been used in a variety of industries to power the transformation of all types of data, in whatever file sources, formats and systems, into relevant and insightful customer communications.
With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. And, its accelerator packages allow for easy integration with core systems to speed key business processes.
What's new in OpenText Exstream
Introducing Exstream Cloud Edition (Release CE) 20.2, the new cloud-native version of Exstream that has been optimized for highly efficient and elastically scalable operations.
Customer success stories
CCM software benefits
Tailor communications and content to deliver a more personalized experience that boosts customer engagement, drives revenue, increases brand loyalty and helps with brand consistency.
Reach out to your customers through their preferred channel, including smartphones, social, email, SMS and more. Providing communications through preferred channels can help increase business metrics, such as click-through-rates (CTRs).
Automate and re-purpose dynamic templates and documents to save time, money and the need for technical resources.
Software deployment options
Fit every need, from small, departmental projects to complex enterprise-wide deployments with a choice of on-premises, cloud or hybrid cloud deployment options.
Respond to regulatory changes and mandates quickly with the flexibility of editing content and templates as well as adhering to accessibility requirements.
Maximize customer lifetime value
Gain actionable insight into the true value of customers by creating future communications with more precision and accuracy. Customer lifetime value metrics also help uncover important data about customer interactions throughout each touchpoint.
Industry tailored customer communications software
Exstream is used in a variety of industries to deliver better customer experiences for policy holders, health plan members and other customer segments. Learn how a CCM solution can help overcome industry-specific challenges.
CCM Software Demo
Discover how OpenText Exstream helps optimize customer engagement with ultra-personalized and compliant communications.