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Streamlining HR Shared Services Processes at OpenText

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OpenText digitizes thousands of global employee files and documents

Some of the immediate feedback I hear from the team is how great it is that they no longer have to spend so much of their time filing and sorting through piles of paper documents. So this has an immediate impact on their daily jobs and among other things allows them to focus on more value-added activities. The engagement of the team has definitely increased as a result.

Tracy Sinclair, Director, Global M&A and HR Systems, OpenText


  • Inefficiencies from managing a paper-based filing system
  • Large amounts of files of varying quality from acquisitions
  • Seeking more efficient, less risky, easier to audit records management
  • Needed to enable business continuity even in emergencies
  • Compliance with worldwide data retention and document management standards



  • Improved customer service
  • Reduced paper usage and administrative burden
  • Reduced storage space and costs
  • Created better audit trails
  • Compliance with Data Protection Act
  • Quicker integration of acquired companies with easier compliance checking of legal documents

About OpenText

OpenText is a world leader in Enterprise Content Management (ECM) software, helping companies get the most out of their content. Over 4,500 employees in 57 offices and 23 countries work toward this goal every day.