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Cochlear Improves the Flow of Information in Business Processes

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OpenText technology ensures the efficient exchange of information in a secure, compliant way

We need to comply, have full transparency, and look after our customers. Content Suite enables us to not only meet our regulatory needs but also to be operationally efficient. We see that we can achieve both by using the technology.

Dr. Mark Cotterell, Information Architect, Cochlear


  • Information accessed in functional and regional context, which enforced silos
  • Poor user uptake due to poor usability
  • Documents not going thorugh lifecycle
  • System operated in paper paradigm
  • Staff not entering metadata
  • Complex Document Management environment



  • Global teams collaborate in the context of producing business processes outputs
  • Focus is on user experience
  • Providing one-click global option to publish documents
  • Leveraging the technology and moving to a digital paradigm
  • Removed the burden of metadata entry through automation
  • Simplified DM environment

About Cochlear

Cochlear is the global leader in implantable hearing solutions. It has a dedicated global team of approximately 2,700 people who deliver the gift of sound to the hearing impaired in over 100 countries. Its vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions. For more information, visit: www.cochlear.com